[Howto] Where to find Hardware Graphics Info for your SketchUp forum profile (wiki)



Where to find Hardware Graphics Info for your SketchUp forum profile.

:computer: Graphics Card Information for Apple Mac:

A. Open the Apple menu from the menu bar.

B. Choose “About this Mac”.

C. Drag select the info shown after “Graphics”, and use ⌘C to copy.

D. Switch back to your browser.

E. Then use ⌘V to paste into the Graphics Card field of your forum Profile.

  • It should look something like: “ATI Radeon HD 2600 Pro 256 MB

F. Repeat, for the Operating System version.

  • ie: “OSX 10.11.4 (15E65)

(Note: a few Macs, such as MacBook Pro Retina have both integrated graphics and a higher-power adapter. The system switches between them as needed. To assure that you are seeing the one SketchUp uses, open SketchUp before doing the steps above.)

:computer: Graphics Card Information for MS Windows:

If you can open SketchUp:

  • Some notebook computers will only show “HD Integrated Graphics” or “Intel HD Graphics Family” (or some similarly vague description) in System Information or Device Manager. If this is the case, you might be able to get a bit more detail from within SketchUp as follows:

A. From the menus: Windows > Preferences

B. Choose “OpenGL” in the left panel

C. Click on “Graphic Card Details” button
(or “Details” button in versions before v2017.)

D. You’ll see a bit more detail in the “Renderer” line.
Write this down (highlight, copy not available here!)
Use this for the Graphics Card detail in your forum Profile.

* Note that the “GL Version:” field has the max OpenGL version, then the OEM graphics driver Build version (separated by a dash.) In the example below, the OpenGL version is 4.2.0, and the Intel graphics driver version is

If you cannot open SketchUp:

A. Control Panel > System > Device Manager

B. Expand the “Display adapters” branch

C. Choose each one in turn (if more than 1.)

  1. Double-click to open it’s “Properties” dialog.
  2. Switch to the “Details” tab.
  3. Property “Device Description” > right-click on the description in the “Value” box, and choose “Copy” from the mouse popup menu.
  4. Switch back to your browser.
  5. Paste into the Graphics card field of your forum Profile (right-click “Paste”, or key combination CTRL+V.)
  6. Close the Properties dialog.

It should look something like "Intel HD 4000 Graphics"
If necessary you can shorten it up, by removing the word “Graphics” or other extraneous words.
Minimum items need are manufacturer and model.

* Some ppl also add on the amount of dedicated graphics memory. (Integrated graphics share system memory.)

  • You can find graphics memory via the “Display” tabs in the DirectX Diagnostics or System Information applets.

StartMenu > Run... > dxdiag


StartMenu > Run... > msinfo32

:nerd: Contributors:


Hardware accelleration problem
Problems installing SketchUp Make
NO Inference points?
Vray is causing bug splat SketchUp 2017
Black screen when start up sketch up make 2017
2017 not launching
Trying to use SketchUp Make 2017 - Won't Work
2017 not launching
Xeon vs. Core i7 CPU?
Sketchup 2015 Pro constant crashes
Browser compatibility
Trimble Connect LoadError - SketchUp 2016 Pro Win10 x64
No line appearing when drawing
To configure and start SketchUp
No axis lines appear at launch
SketchUp Make 2016: wireframe and no textures during rotate & zoom
Can not make component , after install plugin CenterpointAll and JF_MoveIt 2.1
SketchUp Desktop Viewer won't open
Cannot Launch SU2017
How do I download extensions from the Extension Warehouse?
Problem saving a template in Layout
I have SketchUp Pro 2015 and it has just started crashing
OpenGL 3.0 problem
Component issue in SketchUp
Bug Splat SketchUp Make 2017
2017 not launching
Ruby console plug in problem
Startup crashes after reinstall
Pointer slow to respond
Misc. Operator problems using SketchUp 2016
onTextChanged not called?
Hi There Selector Problem
How to import model stored on Trimble Connect?
Export 2D graphics come out looking like bad Picasso paintings
Keyboard shortcut to select origin?
Graphics driver diagnostics utility needed
Latest SKU update crashing when using Skalp
Crashing during startup
Objects in model turn black
Layout stops when hide tray?

Thanks Dan I used to know that!!

Now how do I add the Display adapter to my profile?


You click your avatar (right end of the forum toolbar,) and on the avatar menu, select the gear icon to get to your forum “Preferences”.

Scroll down to the “Graphics Card” field and edit away,…


Sorry Dan but this is what I get when I click on my avatar:


I do not see a “gear icon”!!



Duh, found it under Preferences, the star icon, bottom last on right!!


It is right there in your image, just below the avatar (your “headshot”) and just to the right of the envelope icon, which is just to the right of the bookmark icon.

It is not a star, it is a gear with eight teeth.


Dan meant this gear-like thing;

When opening SketchUp Make 2016 it crashes (Bug Splat)
Export/import installed plugins & settings to a new computer
BUG SPLAT When SU 2016 last rev
Hobbyist still using 8 Pro
Trouble opening SketchUp Make
Selection box artifacts on screen
Trying to move and losing it
Unable to Launch
My SketchUp animation shows only subject related black lines

ATI FirePro V5800 (FireGL V)
Thanks, for you support
Right now. Can not make component

Graphics card for 2017
Sketchup in a browser - CHROME
SU Checkup freezes, SU2017 won't start
No SketchUp Make 2017 "EXE", file
Black viewport upon opening SketchUp
Black Boxes, Exported Images With Text II
I got a small display on 4k screen which is on my Dell inspiron 7559 touchable

@thomgeal, please put this information in your forum profile not in this thread.
See the instructions above on how to get to your preferences via the avatar menu.

OpenGL 3.0 upgrade
Viewing problems. Lines not solid
2017 download and install errors (outdated Intel graphics driver)
Error with Generate Report
Can't Download / Install the Trial Version to Run (Sketchup 2017)
Will not run at all.I need 15 characters for the title. Blah blah blah
Sketchup checkup splats
Printing Geo-locate

in attached ZIP archive a Windows .BATch file which outputs all relevant data of the graphics adapter in a console window, copy content via the system menu (“icon at upper left corner > Edit >…”).

Download: Graphics_Adaptor.bat.zip (656 Bytes)

I can't run SU2017 on my laptop
2017 not launching
SketchUp 2017 on WIN 7 Pro Not Responding
Big problem "BUGSPlat "
Corrupted / Distorted Model Display
Graphics in SketchUp style preview window and layout problem

Thank you for your batch file.

YEP, it probably is my graphics card, although, I was working right along on my WIN 7 system for a few days with no real problems. Oh, I did download the SketchUp CheckUp utility and got much th esame results as with your batch file.

I’ll have to see if my techie can get another graphic card to complement the new mother board he installed on my system a couple of weeks ago.

Again, many thanks!!

SketchUp 2017 on WIN 7 Pro Not Responding