[image] Cant open many files, 20 mb [image]<img sketch up just goes black. cant access the model, having problems earlier with the navigation using scenes, file constantly locked and required restarting. src=“ //cdck-file-uploads-global.s3.dualstack.us-west-2.amazonaws.com/sketchup/original/3X/2/…

@N1gel , Intel HD Graphics 530 is a very recent 6th generation integrated graphics. I have wondered how SketchUp runs on it. (1) Check at your computer OEM for an updated driver, (or Intel.) [image] Intel® Driver & Support Assistant The Intel® Driver & Support Assistant helps keeps your …

What is the graphics on the problem machine ? Where to find Hardware Graphics Info for your SketchUp forum profile

• launch SU • disable “Window > Preferences > OpenGL > Use Hardware Acceleration” • close SU • launch SU • done AMD or intel HD graphics subsystem? => “Windows Search > dxdiag > Graphics > Make/Model/Driver Version”

[image] Might have to reinstall SketchUp managed to open on older laptop.But re set the template which seemed to help.

Thank you for your help and interest in my plight, you have been very helpful. The graphics card is apart of a newish Dell laptop, which does have some text sizing issues. but it is a good work horse. some of the models are 140mb cities with boats and stuff. handled it all very well untill last we…

And so ? Have you been able to open models now ?

Yes I have opened all the problem models thank you .

Well this is good. However it would be nice to know what the answer was, so that others with the same problem could know the solution.

Black viewport upon opening SketchUp

Technical Problems SketchUp

DanRathbun October 20, 2016, 7:50pm 2

What is the graphics on the problem machine ?

Where to find Hardware Graphics Info for your SketchUp forum profile

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Black viewport upon opening SketchUp

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