hello i’m trying to run SketchupCheckup for testing my hardware compatibility with Sketchup2017 here is the result :cry: [image] no "SketchUpLog.sulog” file nowere on my desktop help…

[image] vmsremy66: Sig[3].Name=Nom du module par défaut Sig[3].Value=ig75icd64.dll This (ig75icd64.dll) is the OpenGL library for your driver suite. Remember I said: [image] DanRathbun: (I will bet the problem will be with your OpenGL driver library.) [image] vmsremy66: Sig[4].Na…

This will produce a Windows Error Reporting report. See this post, but you’ll be looking for reports that have “Checkup” in the folder name, instead of SketchUp. (I will bet the problem will be with your OpenGL driver library.) [image] SketchUp 2016 Crashing on Startup SketchUp …

@vmsremy66 Please fill in your forum profile system questions. [wiki] Where to find Hardware Graphics Info for your SketchUp forum profile

@DanRathbun done Intel HD graphics 4600 on a MSI GE70 laptop

[image] vmsremy66: Inter HD graphics 4600 you mean: Intel HD Graphics 4600 You will need to update your graphics driver to version 10.18.10.4061 or higher.

here is the content of report.wer Version=1 EventType=APPCRASH EventTime=131294729996298389 ReportType=2 Consent=1 UploadTime=131294729996923293 ReportIdentifier=bbf4ccf8-dfcf-11e6-bf1a-240a64389a87 IntegratorReportIdentifier=bbf4ccf7-dfcf-11e6-bf1a-240a64389a87 NsAppName=SystemCheckup.exe Response…

@DanRathbun works better now but some strange messages [image] [image]

Did Checkup write a “SketchUpLog.sulog” file to the Desktop ? Post it here please. ( Zip sulog files allowed as forum attachment - 22 JAN 2017 )

@DanRathbun file is not suported for download… i thought it was a text file but it’s not [image]

[quote=“vmsremy66, post:10, topic:37710”][quote=“DanRathbun, post:9, topic:37710”] Did Checkup write a “SketchUpLog.sulog” file to the Desktop ? Post it here please. [/quote] file is not suported for download… [/quote] It is a Zip archive, just put a “.zip” on the end of it. ( Zip sulog files …

@DanRathbun , here is the contents ======== Starting GL ======== WGLUtils::IsExtensionFinderWindowClassRegistered: Class is not registered. WGLUtils::EnumerateAttachedDisplayDevices: \\.\DISPLAY1 : Intel(R) HD Graphics 4600 : PT 1 WGLUtils::EnumerateAttachedDisplayDevices: \\.\DISPLAY2 : Intel(R) H…

Sketchup checkup splats

Technical Problems SketchUp

DanRathbun January 22, 2017, 1:10am 3

@vmsremy66 Please fill in your forum profile system questions.

[wiki] Where to find Hardware Graphics Info for your SketchUp forum profile

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Sketchup checkup splats

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