OK, it's not launching for me either and I am out of ideas

Technical Problems SketchUp
1

So apparently I too am having troubles getting SM17 to work on my new machine (Lenovo T450, got her from IT a while back and haven’t yet gotten SM to run on it). I have tried everything I can think of and everything I could find on the forums to make it work and still no luck. Any donations of time and brain cells are appreciated!

Here’s the list of what I have tried that I can think of (it’s been ongoing):

  • Graphics card drivers up to date (or at least Lenovo’s version of up to date)
  • Uninstalled and reinstalled (also did this with “Run as Admin”, also made sure to run registry cleaner each time)
  • .Net didn’t need installed
  • C++ libraries already up to date
  • Run SM as admin
  • Update graphics card drivers
  • Tried on the USB dock, off the USB dock, on and off power
  • Sketchup Checkup says all systems are go
  • Graphics card is OpenGL compliant and looks to meet system specs (GPU-Z screenshot included)
  • Checked that hardware acceleration wasn’t disabled somewhere in the BIOS
  • Updated the BIOS and repeated the last step^^

I will post my log and checkup log in a reply.

2

Log output from crashed launch included below:

======== Starting GL ========
WGLUtils::IsExtensionFinderWindowClassRegistered: Class is not registered.
WGLUtils::EnumerateAttachedDisplayDevices: \.\DISPLAY1 : Intel(R) HD Graphics 5500 : PT 1
WGLUtils::EnumerateAttachedDisplayDevices: \.\DISPLAY2 : Intel(R) HD Graphics 5500 : PT 1
WGLUtils::EnumerateAttachedDisplayDevices: \.\DISPLAY3 : Intel(R) HD Graphics 5500 : PT 1
WGLUtils::EnumerateAttachedDisplayDevices: \.\DISPLAY4 : Intel(R) HD Graphics 5500 : PT 1
WGLUtils::EnumerateAttachedDisplayDevices: \.\DISPLAY5 : Intel(R) HD Graphics 5500 : PT 1
WGLUtils::EnumerateAttachedDisplayDevices: \.\DISPLAY6 : Intel(R) HD Graphics 5500 : PT 1
WGLUtils::EnumerateAttachedDisplayDevices: \.\DISPLAY7 : Intel(R) HD Graphics 5500 : PT 1
WGLUtils::EnumerateAttachedDisplayDevices: \.\DISPLAY8 : Intel(R) HD Graphics 5500 : PT 1
WGLUtils::EnumerateAttachedDisplayDevices: \.\DISPLAY9 : Intel(R) HD Graphics 5500 : PT 1
WGLUtils::EnumerateAttachedDisplayDevices: \.\DISPLAYV1 : RDPDD Chained DD : PT 1
WGLUtils::EnumerateAttachedDisplayDevices: \.\DISPLAYV2 : RDP Encoder Mirror Driver : PT 1
WGLUtils::EnumerateAttachedDisplayDevices: \.\DISPLAYV3 : RDP Reflector Display Driver : PT 1
WGLUtils::UtilsState::ctor: Max GPU perf is 1
WGLUtils::GetBestPixelFormat: Selected pixel format:
Id: 5 DBL RGBA:8-8-8-8 Depth:24 Stencil:8 MSAA:0 FF:0
WGLUtils::CreateGLContext: Creating HGLRC with wglCreateContextAttribsARB.
Checking GL version:>>4.3.0 - Build 10.18.14.4432<<OS Version:
CPU Specs:
Installed RAM: 0 MB
Adapter Type:
Adapter Description:
Adapter RAM: 0 MB
Installed Drivers:
Driver Version:
Resolution:
Bits Per Pixel:
Driver:
DPI scale factor: 1

GL_VENDOR: Intel
GL_RENDERER: Intel(R) HD Graphics 5500
GL_VERSION: 4.3.0 - Build 10.18.14.4432
OpenGL Extensions:
GL_EXT_blend_minmax
GL_EXT_blend_subtract
GL_EXT_blend_color
GL_EXT_abgr
GL_EXT_texture3D
GL_EXT_clip_volume_hint
GL_EXT_compiled_vertex_array
GL_SGIS_texture_edge_clamp
GL_SGIS_generate_mipmap
GL_EXT_draw_range_elements
GL_SGIS_texture_lod
GL_EXT_rescale_normal
GL_EXT_packed_pixels
GL_EXT_texture_edge_clamp
GL_EXT_separate_specular_color
GL_ARB_multitexture
GL_ARB_map_buffer_alignment
GL_ARB_conservative_depth
GL_EXT_texture_env_combine
GL_EXT_bgra
GL_EXT_blend_func_separate
GL_EXT_secondary_color
GL_EXT_fog_coord
GL_EXT_texture_env_add
GL_ARB_texture_cube_map
GL_ARB_transpose_matrix
GL_ARB_internalformat_query
GL_ARB_internalformat_query2
GL_ARB_texture_env_add
GL_IBM_texture_mirrored_repeat
GL_EXT_multi_draw_arrays
GL_SUN_multi_draw_arrays
GL_NV_blend_square
GL_ARB_texture_compression
GL_3DFX_texture_compression_FXT1
GL_EXT_texture_filter_anisotropic
GL_ARB_texture_border_clamp
GL_ARB_point_parameters
GL_ARB_texture_env_combine
GL_ARB_texture_env_dot3
GL_ARB_texture_env_crossbar
GL_EXT_texture_compression_s3tc
GL_ARB_shadow
GL_ARB_window_pos
GL_EXT_shadow_funcs
GL_EXT_stencil_wrap
GL_ARB_vertex_program
GL_EXT_texture_rectangle
GL_ARB_fragment_program
GL_EXT_stencil_two_side
GL_ATI_separate_stencil
GL_ARB_vertex_buffer_object
GL_EXT_texture_lod_bias
GL_ARB_occlusion_query
GL_ARB_fragment_shader
GL_ARB_shader_objects
GL_ARB_shading_language_100
GL_ARB_texture_non_power_of_two
GL_ARB_vertex_shader
GL_NV_texgen_reflection
GL_ARB_point_sprite
GL_ARB_fragment_program_shadow
GL_EXT_blend_equation_separate
GL_ARB_depth_texture
GL_ARB_texture_rectangle
GL_ARB_draw_buffers
GL_ARB_color_buffer_float
GL_ARB_half_float_pixel
GL_ARB_texture_float
GL_ARB_pixel_buffer_object
GL_EXT_framebuffer_object
GL_ARB_draw_instanced
GL_ARB_half_float_vertex
GL_ARB_occlusion_query2
GL_EXT_draw_buffers2
GL_WIN_swap_hint
GL_EXT_texture_sRGB
GL_ARB_multisample
GL_EXT_packed_float
GL_EXT_texture_shared_exponent
GL_ARB_texture_rg
GL_ARB_texture_compression_rgtc
GL_NV_conditional_render
GL_ARB_texture_swizzle
GL_EXT_texture_swizzle
GL_ARB_texture_gather
GL_ARB_sync
GL_ARB_cl_event
GL_ARB_framebuffer_sRGB
GL_EXT_packed_depth_stencil
GL_ARB_depth_buffer_float
GL_EXT_transform_feedback
GL_ARB_transform_feedback2
GL_ARB_draw_indirect
GL_EXT_framebuffer_blit
GL_EXT_framebuffer_multisample
GL_ARB_framebuffer_object
GL_ARB_framebuffer_no_attachments
GL_EXT_texture_array
GL_EXT_texture_integer
GL_ARB_map_buffer_range
GL_ARB_texture_buffer_range
GL_EXT_texture_snorm
GL_ARB_blend_func_extended
GL_INTEL_performance_query
GL_ARB_copy_buffer
GL_ARB_sampler_objects
GL_NV_primitive_restart
GL_ARB_seamless_cube_map
GL_ARB_uniform_buffer_object
GL_ARB_depth_clamp
GL_ARB_vertex_array_bgra
GL_ARB_shader_bit_encoding
GL_ARB_draw_buffers_blend
GL_ARB_geometry_shader4
GL_EXT_geometry_shader4
GL_ARB_texture_query_lod
GL_ARB_explicit_attrib_location
GL_ARB_draw_elements_base_vertex
GL_ARB_instanced_arrays
GL_ARB_base_instance
GL_ARB_fragment_coord_conventions
GL_EXT_gpu_program_parameters
GL_ARB_texture_buffer_object_rgb32
GL_ARB_compatibility
GL_ARB_texture_rgb10_a2ui
GL_ARB_texture_multisample
GL_ARB_vertex_type_2_10_10_10_rev
GL_ARB_timer_query
GL_ARB_tessellation_shader
GL_ARB_vertex_array_object
GL_ARB_provoking_vertex
GL_ARB_sample_shading
GL_ARB_texture_cube_map_array
GL_EXT_gpu_shader4
GL_ARB_gpu_shader5
GL_ARB_gpu_shader_fp64
GL_INTEL_fragment_shader_ordering
GL_ARB_fragment_shader_interlock
GL_ARB_clip_control
GL_ARB_shader_subroutine
GL_ARB_transform_feedback3
GL_ARB_get_program_binary
GL_ARB_separate_shader_objects
GL_ARB_shader_precision
GL_ARB_vertex_attrib_64bit
GL_ARB_viewport_array
GL_ARB_transform_feedback_instanced
GL_ARB_compressed_texture_pixel_storage
GL_ARB_shader_atomic_counters
GL_ARB_shading_language_packing
GL_ARB_shader_image_load_store
GL_ARB_shading_language_420pack
GL_ARB_texture_storage
GL_EXT_texture_storage
GL_ARB_compute_shader
GL_ARB_vertex_attrib_binding
GL_ARB_texture_view
GL_ARB_fragment_layer_viewport
GL_ARB_multi_draw_indirect
GL_ARB_program_interface_query
GL_ARB_shader_image_size
GL_ARB_shader_storage_buffer_object
GL_ARB_texture_storage_multisample
GL_ARB_buffer_storage
GL_AMD_vertex_shader_layer
GL_AMD_vertex_shader_viewport_index
GL_ARB_query_buffer_object
GL_EXT_polygon_offset_clamp
GL_ARB_debug_output
GL_KHR_debug
GL_ARB_arrays_of_arrays
GL_ARB_texture_query_levels
GL_ARB_invalidate_subdata
GL_ARB_clear_buffer_object
GL_ARB_texture_mirror_clamp_to_edge
GL_INTEL_map_texture
GL_ARB_texture_compression_bptc
GL_ARB_ES2_compatibility
GL_ARB_ES3_compatibility
GL_ARB_robustness
GL_ARB_robust_buffer_access_behavior
GL_EXT_texture_sRGB_decode
GL_ARB_copy_image
GL_KHR_blend_equation_advanced
GL_EXT_direct_state_access
GL_ARB_stencil_texturing
GL_ARB_texture_stencil8
GL_ARB_explicit_uniform_location
GL_SHADER_STORAGE_BUFFER_BINDING: 0
GL_MAX_FRAMEBUFFER_WIDTH: 16384
GL_MAX_FRAMEBUFFER_HEIGHT: 16384
GL_MAX_FRAMEBUFFER_LAYERS: 2048
GL_MAX_FRAMEBUFFER_SAMPLES: 8
GL_MAX_RENDERBUFFER_SIZE: 16384
GL_RENDERBUFFER_BINDING: 0
GL_MAX_COMPUTE_UNIFORM_BLOCKS: 14
GL_MAX_COMPUTE_UNIFORM_COMPONENTS: 4096
GL_MAX_COMBINED_COMPUTE_UNIFORM_COMPONENTS: 233472
GL_MAX_COMBINED_FRAGMENT_UNIFORM_COMPONENTS: 233472
GL_MAX_COMBINED_GEOMETRY_UNIFORM_COMPONENTS: 233472
GL_MAX_COMBINED_UNIFORM_BLOCKS: 70
GL_MAX_COMBINED_VERTEX_UNIFORM_COMPONENTS: 233472
GL_MAX_FRAGMENT_UNIFORM_COMPONENTS: 4096
GL_MAX_FRAGMENT_UNIFORM_VECTORS: 1024
GL_MAX_FRAGMENT_UNIFORM_BLOCKS: 14
GL_MAX_GEOMETRY_UNIFORM_BLOCKS: 14
GL_MAX_GEOMETRY_UNIFORM_COMPONENTS: 4096
GL_MAX_UNIFORM_BUFFER_BINDINGS: 84
GL_MAX_UNIFORM_BLOCK_SIZE: 65536
GL_MAX_UNIFORM_LOCATIONS: 4096
GL_MAX_VERTEX_UNIFORM_COMPONENTS: 4096
GL_MAX_VERTEX_UNIFORM_VECTORS: 1024
GL_MAX_VERTEX_UNIFORM_BLOCKS: 14
GL_MAX_TEXTURE_BUFFER_SIZE: 134217728
GL_MAX_TEXTURE_SIZE: 16384
Color buffer bits: 24
Depth buffer bits: 24

ValidateGraphicsPreferences: Starting up.
ValidateGraphicsSettings: Starting up.
ValidateGraphicsSettings: Desired settings values: MSAA: 0 FF: 1
WGLUtils::GetBestPixelFormat: Selected pixel format:
Id: 10 DBL RGBA:8-8-8-8 Depth:24 Stencil:8 MSAA:0 FF:1
ValidateGraphicsSettings: Desired settings are okay.
ValidateGraphicsSettings: All done.
SaveGraphicsPreferences: Saving graphics preferences: MSAA: 0 FF: 1
ValidateGraphicsPreferences: All done.
File New
File New

CBaseGLView::OnInitialUpdate
Entering CBaseGLView::InitializeOpenGL
WGLUtils::GetBestPixelFormat: Selected pixel format:
Id: 10 DBL RGBA:8-8-8-8 Depth:24 Stencil:8 MSAA:0 FF:1
WGLViewHelper::InitializeOpenGLForView: Got pixel format with attribs:
DBL RGBA:8-8-8-8 Depth:24 Stencil:8 MSAA:0 FF:1
WGLUtils::CreateGLContext: Creating HGLRC with wglCreateContextAttribsARB.
WGLViewHelper::InitializeOpenGLForView: Got context @af26710 error=0
CBaseGLView::InitializeOpenGL: GL initialization succeeded
Tool(SelectionTool)
Loaded ruby file: C:/Program Files/SketchUp/SketchUp 2017/Tools/extensions.rb
Loaded ruby file: C:/Program Files/SketchUp/SketchUp 2017/Tools/langhandler.rb
Loaded ruby file: C:/Program Files/SketchUp/SketchUp 2017/Tools/sketchup.rb
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_advancedcameratools/advancedcameratools_main.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_advancedcameratools/actloader.rbe
Loaded ruby file: su_advancedcameratools.rb
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_dynamiccomponents/ruby/dcfunctions_v1.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_dynamiccomponents/ruby/dcclassifier.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_dynamiccomponents/ruby/dcclass_v1.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_dynamiccomponents/ruby/dcclass_overlays.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_dynamiccomponents/ruby/dctools.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_dynamiccomponents/ruby/dcutils.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_dynamiccomponents/ruby/dcconverter.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_dynamiccomponents/ruby/dcobservers.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_dynamiccomponents/ruby/dcloader.rbe
Loaded ruby file: su_dynamiccomponents.rb
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_sandbox/geometryhelpers.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_sandbox/meshhelpers.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_sandbox/triangulatorutility.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_sandbox/fromcontours.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_sandbox/fromscratch.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_sandbox/smoovetool.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_sandbox/stamptool.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_sandbox/drapetool2.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_sandbox/detailtool.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_sandbox/flipedgetool.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_sandbox/sandboxmenus.rbe
Loaded ruby file: su_sandbox.rb
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_trimble_connect/main.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_trimble_connect/core_object.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_trimble_connect/date_helper.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_trimble_connect/debug.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_trimble_connect/exceptions.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_trimble_connect/string_helper.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_trimble_connect/tc_object.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_trimble_connect/file.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_trimble_connect/window.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_trimble_connect/file_dialog.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_trimble_connect/file_transfer.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_trimble_connect/http_request_manager.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_trimble_connect/observers.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_trimble_connect/position_reference_tool.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_trimble_connect/progress.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_trimble_connect/reference_manager.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_trimble_connect/session.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_trimble_connect/sign_in_window.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_trimble_connect/task_dialog.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_trimble_connect/tc_dialog.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_trimble_connect/view.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_trimble_connect/viewer_dialog.rbe
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_trimble_connect/boot.rbe
Loaded ruby file: su_trimble_connect.rb
Loaded ruby file: c:/users/balbusb/appdata/roaming/sketchup/sketchup 2017/sketchup/plugins/su_webtextures/webtextures_loader.rbe
Loaded ruby file: su_webtextures.rb
Tool(SelectionTool)

3

Checkup log here (Google Drive shared doc)

OK, just kidding I was able to open it (gotta love 7zip):

======== Starting GL ========
WGLUtils::IsExtensionFinderWindowClassRegistered: Class is not registered.
WGLUtils::EnumerateAttachedDisplayDevices: \.\DISPLAY1 : Intel(R) HD Graphics 5500 : PT 1
WGLUtils::EnumerateAttachedDisplayDevices: \.\DISPLAY2 : Intel(R) HD Graphics 5500 : PT 1
WGLUtils::EnumerateAttachedDisplayDevices: \.\DISPLAY3 : Intel(R) HD Graphics 5500 : PT 1
WGLUtils::EnumerateAttachedDisplayDevices: \.\DISPLAY4 : Intel(R) HD Graphics 5500 : PT 1
WGLUtils::EnumerateAttachedDisplayDevices: \.\DISPLAY5 : Intel(R) HD Graphics 5500 : PT 1
WGLUtils::EnumerateAttachedDisplayDevices: \.\DISPLAY6 : Intel(R) HD Graphics 5500 : PT 1
WGLUtils::EnumerateAttachedDisplayDevices: \.\DISPLAY7 : Intel(R) HD Graphics 5500 : PT 1
WGLUtils::EnumerateAttachedDisplayDevices: \.\DISPLAY8 : Intel(R) HD Graphics 5500 : PT 1
WGLUtils::EnumerateAttachedDisplayDevices: \.\DISPLAY9 : Intel(R) HD Graphics 5500 : PT 1
WGLUtils::EnumerateAttachedDisplayDevices: \.\DISPLAYV1 : RDPDD Chained DD : PT 1
WGLUtils::EnumerateAttachedDisplayDevices: \.\DISPLAYV2 : RDP Encoder Mirror Driver : PT 1
WGLUtils::EnumerateAttachedDisplayDevices: \.\DISPLAYV3 : RDP Reflector Display Driver : PT 1
WGLUtils::UtilsState::ctor: Max GPU perf is 1
SystemCheck_StandAlone: Version 17.1.0 starting.
SystemCheck_StandAlone: Success: All msinfo32.exe localized strings were found.
SystemCheck_StandAlone: Success: Running msinfo32.exe
SystemCheck_StandAlone: Success: Opened file SysInfo.nfo created by the Microsoft System Information application.
SystemCheck_StandAlone: Success: Parsed XML document.
SystemCheck_StandAlone: Success: Parsed system RAM information.
SystemCheck_StandAlone: Success: Parsed all system information.
SystemCheck_StandAlone: Success: GPU RAM information parsed successfully.
SystemCheck_StandAlone: Success: Parsed all GPU information.
SystemCheck_StandAlone: Success: System recommended RAM requirement test succeeded.
SystemCheck_StandAlone: Success: Windows version requirement succeeded.
WGLUtils::GetBestPixelFormat: Selected pixel format:
Id: 5 DBL RGBA:8-8-8-8 Depth:24 Stencil:8 MSAA:0 FF:0
WGLUtils::CreateGLContext: Creating HGLRC with wglCreateContextAttribsARB.
SystemCheck_StandAlone: Success: Initialization phase completed.
SystemCheck_StandAlone: Success: Compiled UberShader.
SystemCheck_StandAlone: Success: Compiled OIT Simple Depth shader.
SystemCheck_StandAlone: Success: Compiled OIT Simple Peel shader.
SystemCheck_StandAlone: Success: Compiled Face shader.
SystemCheck_StandAlone: Success: Compiled Line shader.
SystemCheck_StandAlone: Success: Compiled SAAW shader.
SystemCheck_StandAlone: Success: FBO requirement succeeded.
SystemCheck_StandAlone: Success: Graphics card recommended RAM requirement test succeeded.
SystemCheck_StandAlone: Success: OpenGL version requirement succeeded.
SystemCheck_StandAlone: Success: Graphics card Hardware Acceleration requirement succeeded.
SystemCheck_StandAlone: Success: Graphics card color buffer requirement succeeded.
SystemCheck_StandAlone: Success: Graphics card depth buffer requirement succeeded.
SystemCheck_StandAlone: Success: Graphics card stencil buffer requirement succeeded.
SystemCheck_StandAlone: Success: Optimal graphics card requirement succeeded.
SystemCheck_StandAlone: Success: All GPU tests have passed.
OS Version: 6.1.7601 Service Pack 1 Build 7601
CPU Specs: Intel(R) Core™ i5-5300U CPU @ 2.30GHz, 2301 Mhz, 2 Core(s), 4 Logical Processor(s)
Installed RAM: 8192 MB
Adapter Type: Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description: Intel(R) HD Graphics 5500
Adapter RAM: 1024 MB
Installed Drivers: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver Version: 10.18.14.4432
Resolution: 1600 x 900 x 50 hertz
Bits Per Pixel: 32
Driver: c:\windows\system32\drivers\igdkmd64.sys (10.18.14.4432, 4.70 MB (4,932,072 bytes), 12/15/2016 12:57 PM)
DPI scale factor: 1

GL_VENDOR: Intel
GL_RENDERER: Intel(R) HD Graphics 5500
GL_VERSION: 4.3.0 - Build 10.18.14.4432
OpenGL Extensions:
GL_EXT_blend_minmax
GL_EXT_blend_subtract
GL_EXT_blend_color
GL_EXT_abgr
GL_EXT_texture3D
GL_EXT_clip_volume_hint
GL_EXT_compiled_vertex_array
GL_SGIS_texture_edge_clamp
GL_SGIS_generate_mipmap
GL_EXT_draw_range_elements
GL_SGIS_texture_lod
GL_EXT_rescale_normal
GL_EXT_packed_pixels
GL_EXT_texture_edge_clamp
GL_EXT_separate_specular_color
GL_ARB_multitexture
GL_ARB_map_buffer_alignment
GL_ARB_conservative_depth
GL_EXT_texture_env_combine
GL_EXT_bgra
GL_EXT_blend_func_separate
GL_EXT_secondary_color
GL_EXT_fog_coord
GL_EXT_texture_env_add
GL_ARB_texture_cube_map
GL_ARB_transpose_matrix
GL_ARB_internalformat_query
GL_ARB_internalformat_query2
GL_ARB_texture_env_add
GL_IBM_texture_mirrored_repeat
GL_EXT_multi_draw_arrays
GL_SUN_multi_draw_arrays
GL_NV_blend_square
GL_ARB_texture_compression
GL_3DFX_texture_compression_FXT1
GL_EXT_texture_filter_anisotropic
GL_ARB_texture_border_clamp
GL_ARB_point_parameters
GL_ARB_texture_env_combine
GL_ARB_texture_env_dot3
GL_ARB_texture_env_crossbar
GL_EXT_texture_compression_s3tc
GL_ARB_shadow
GL_ARB_window_pos
GL_EXT_shadow_funcs
GL_EXT_stencil_wrap
GL_ARB_vertex_program
GL_EXT_texture_rectangle
GL_ARB_fragment_program
GL_EXT_stencil_two_side
GL_ATI_separate_stencil
GL_ARB_vertex_buffer_object
GL_EXT_texture_lod_bias
GL_ARB_occlusion_query
GL_ARB_fragment_shader
GL_ARB_shader_objects
GL_ARB_shading_language_100
GL_ARB_texture_non_power_of_two
GL_ARB_vertex_shader
GL_NV_texgen_reflection
GL_ARB_point_sprite
GL_ARB_fragment_program_shadow
GL_EXT_blend_equation_separate
GL_ARB_depth_texture
GL_ARB_texture_rectangle
GL_ARB_draw_buffers
GL_ARB_color_buffer_float
GL_ARB_half_float_pixel
GL_ARB_texture_float
GL_ARB_pixel_buffer_object
GL_EXT_framebuffer_object
GL_ARB_draw_instanced
GL_ARB_half_float_vertex
GL_ARB_occlusion_query2
GL_EXT_draw_buffers2
GL_WIN_swap_hint
GL_EXT_texture_sRGB
GL_ARB_multisample
GL_EXT_packed_float
GL_EXT_texture_shared_exponent
GL_ARB_texture_rg
GL_ARB_texture_compression_rgtc
GL_NV_conditional_render
GL_ARB_texture_swizzle
GL_EXT_texture_swizzle
GL_ARB_texture_gather
GL_ARB_sync
GL_ARB_cl_event
GL_ARB_framebuffer_sRGB
GL_EXT_packed_depth_stencil
GL_ARB_depth_buffer_float
GL_EXT_transform_feedback
GL_ARB_transform_feedback2
GL_ARB_draw_indirect
GL_EXT_framebuffer_blit
GL_EXT_framebuffer_multisample
GL_ARB_framebuffer_object
GL_ARB_framebuffer_no_attachments
GL_EXT_texture_array
GL_EXT_texture_integer
GL_ARB_map_buffer_range
GL_ARB_texture_buffer_range
GL_EXT_texture_snorm
GL_ARB_blend_func_extended
GL_INTEL_performance_query
GL_ARB_copy_buffer
GL_ARB_sampler_objects
GL_NV_primitive_restart
GL_ARB_seamless_cube_map
GL_ARB_uniform_buffer_object
GL_ARB_depth_clamp
GL_ARB_vertex_array_bgra
GL_ARB_shader_bit_encoding
GL_ARB_draw_buffers_blend
GL_ARB_geometry_shader4
GL_EXT_geometry_shader4
GL_ARB_texture_query_lod
GL_ARB_explicit_attrib_location
GL_ARB_draw_elements_base_vertex
GL_ARB_instanced_arrays
GL_ARB_base_instance
GL_ARB_fragment_coord_conventions
GL_EXT_gpu_program_parameters
GL_ARB_texture_buffer_object_rgb32
GL_ARB_compatibility
GL_ARB_texture_rgb10_a2ui
GL_ARB_texture_multisample
GL_ARB_vertex_type_2_10_10_10_rev
GL_ARB_timer_query
GL_ARB_tessellation_shader
GL_ARB_vertex_array_object
GL_ARB_provoking_vertex
GL_ARB_sample_shading
GL_ARB_texture_cube_map_array
GL_EXT_gpu_shader4
GL_ARB_gpu_shader5
GL_ARB_gpu_shader_fp64
GL_INTEL_fragment_shader_ordering
GL_ARB_fragment_shader_interlock
GL_ARB_clip_control
GL_ARB_shader_subroutine
GL_ARB_transform_feedback3
GL_ARB_get_program_binary
GL_ARB_separate_shader_objects
GL_ARB_shader_precision
GL_ARB_vertex_attrib_64bit
GL_ARB_viewport_array
GL_ARB_transform_feedback_instanced
GL_ARB_compressed_texture_pixel_storage
GL_ARB_shader_atomic_counters
GL_ARB_shading_language_packing
GL_ARB_shader_image_load_store
GL_ARB_shading_language_420pack
GL_ARB_texture_storage
GL_EXT_texture_storage
GL_ARB_compute_shader
GL_ARB_vertex_attrib_binding
GL_ARB_texture_view
GL_ARB_fragment_layer_viewport
GL_ARB_multi_draw_indirect
GL_ARB_program_interface_query
GL_ARB_shader_image_size
GL_ARB_shader_storage_buffer_object
GL_ARB_texture_storage_multisample
GL_ARB_buffer_storage
GL_AMD_vertex_shader_layer
GL_AMD_vertex_shader_viewport_index
GL_ARB_query_buffer_object
GL_EXT_polygon_offset_clamp
GL_ARB_debug_output
GL_KHR_debug
GL_ARB_arrays_of_arrays
GL_ARB_texture_query_levels
GL_ARB_invalidate_subdata
GL_ARB_clear_buffer_object
GL_ARB_texture_mirror_clamp_to_edge
GL_INTEL_map_texture
GL_ARB_texture_compression_bptc
GL_ARB_ES2_compatibility
GL_ARB_ES3_compatibility
GL_ARB_robustness
GL_ARB_robust_buffer_access_behavior
GL_EXT_texture_sRGB_decode
GL_ARB_copy_image
GL_KHR_blend_equation_advanced
GL_EXT_direct_state_access
GL_ARB_stencil_texturing
GL_ARB_texture_stencil8
GL_ARB_explicit_uniform_location
GL_SHADER_STORAGE_BUFFER_BINDING: 0
GL_MAX_FRAMEBUFFER_WIDTH: 16384
GL_MAX_FRAMEBUFFER_HEIGHT: 16384
GL_MAX_FRAMEBUFFER_LAYERS: 2048
GL_MAX_FRAMEBUFFER_SAMPLES: 8
GL_MAX_RENDERBUFFER_SIZE: 16384
GL_RENDERBUFFER_BINDING: 0
GL_MAX_COMPUTE_UNIFORM_BLOCKS: 14
GL_MAX_COMPUTE_UNIFORM_COMPONENTS: 4096
GL_MAX_COMBINED_COMPUTE_UNIFORM_COMPONENTS: 233472
GL_MAX_COMBINED_FRAGMENT_UNIFORM_COMPONENTS: 233472
GL_MAX_COMBINED_GEOMETRY_UNIFORM_COMPONENTS: 233472
GL_MAX_COMBINED_UNIFORM_BLOCKS: 70
GL_MAX_COMBINED_VERTEX_UNIFORM_COMPONENTS: 233472
GL_MAX_FRAGMENT_UNIFORM_COMPONENTS: 4096
GL_MAX_FRAGMENT_UNIFORM_VECTORS: 1024
GL_MAX_FRAGMENT_UNIFORM_BLOCKS: 14
GL_MAX_GEOMETRY_UNIFORM_BLOCKS: 14
GL_MAX_GEOMETRY_UNIFORM_COMPONENTS: 4096
GL_MAX_UNIFORM_BUFFER_BINDINGS: 84
GL_MAX_UNIFORM_BLOCK_SIZE: 65536
GL_MAX_UNIFORM_LOCATIONS: 4096
GL_MAX_VERTEX_UNIFORM_COMPONENTS: 4096
GL_MAX_VERTEX_UNIFORM_VECTORS: 1024
GL_MAX_VERTEX_UNIFORM_BLOCKS: 14
GL_MAX_TEXTURE_BUFFER_SIZE: 134217728
GL_MAX_TEXTURE_SIZE: 16384
Color buffer bits: 24
Depth buffer bits: 24

4

Here, have some more GPU info:

1024×768 71.9 KB

5

What is SM17? I suppose you mean SU2017.

From what you’ve posted, it appears your graphics card isn’t up to the required standards for SketchUp 2017. You could try checking with the manufacturer and see if they have updated drivers for it.

6

Yeah, Sketchup make 17.

What tells you that my graphics card isn’t up to snuff?

7

Your logs seem to point to the graphics card and Intel HD cards are well known to be lacking in proper OpenGL support.

8

But Checkup says its fine and OpenGL support is at 4.3 when only 3.0 compliance is required… I don’t get it… Why does that not add up to a checkmark in the GPU box?

9

Just check and see if there’s a driver update for the graphics card from the laptop manufacturer.

10

Sorry, forgot to include in original post that I did that already. Edited! :slight_smile: