A weird problem has cropped up and I cannot get SketchUp to respond after it partially opens.
I’ve both “Repaired” and Re-Installed and it didn’t work, then I downloaded a new copy, killed the old one then installed the fresh copy and it still responds in the same way.
I open the App, whether double-clicking on the “Make” Icon or on my build FILE Icon and the App responds up to a point. I get the Menu bar at the top and a BLANK white screen. Everything looks just fine, but, ANYTHING that I click on from that point gives me the error message in the Title bar - SketchUp not responding.
Does anyone have knowledge about this problem and how to get rid of it?
I just recently got my WIN 7 system back from repairs and upgrades and
downloaded
the SketchUp 2017 MAKE for that. Whatever the SketchUp download
system asked
for information I entered all of the information for that.
MS WIN 7 Pro, Ver. 6.1, Svc. Pk.1 Build 7601 - ACPIx64-based PC
Display Adapters - AMD 760G
I assumed that the above is what you were asking about.
Oh, and I forgot to tell you that NO, I do not get the tools on the
side, just those listed in the Main Menu area.
Almost but I asked what driver version also. But I did some searching and find that 760G is the AMD chipset on your motherboard which has an integrated AMD HD 3450 GPU.
This is the last driver I find available which is dated 2013:
This page basically says it all:
After five years of active service, the ATI Radeon™ HD 4000, ATI Radeon™ HD 3000, and ATI Radeon™ HD 2000 Series products reached peak performance optimization on October 15, 2013, and were transitioned to a legacy support lifecycle. No additional driver releases are planned for these products. It is important that PC gamers migrate to a modern AMD Radeon™ graphics card.
If you run Checkup for SketchUp 2017, it will create a “sulog” file on the Desktop with information that can determine if your card will support SU2017. (I suspect not.) http://help.sketchup.com/en/article/3000318
[quote=“JayGee, post:12, topic:22690”]
YEP, it probably is my graphics card, although, I was working right along on my WIN 7 system for a few days with no real problems. Oh, I did download the SketchUp CheckUp utility and got much the same results as with @sketch3d_de’s batch file.[/quote]
HEY: Got my new graphics card installed finally. I had a good laugh when I first opened Sketch Up again as the “Woman” morphed into a “Man” and just wondered how this happened electronically?
Any way, guys I really appreciate all help you’ve given to me on the problem of accessing SketchUp again. My system is just zinging along now with new M/B, HD, Graphics Card, Keyboard, and Mouse. I guess it was time for all of that!
So, where can I post to see what kind of feedback I can get for my first project not that I can see it again?
There is a gallery category to show off your stuff. Otherwise for specific modeling questions just post in the main SketchUp category. (An admin or Sage can move it easily to a better category if need be.)