The problem with (display) windows in the new version 2024

My problem has not been solved in the new version.
It’s all the same. :sob: :sob: :sob:

I also got this problem with SU pro 2024.
Menu’s on the second screen.
I decided not to look any further and made my main screen the secondary.
So on my “official” secondary screen I work with SU and the problem is solved.
Extra advantage; the taskbar is still on my main screen so I have more pixels on the bottom. :nerd_face:

Has the issue with dual monitors been resolved?

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No. There is no fix yet.
The 2024 version is still unusably c r a p for me and for some others.

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I am experiencing the same issue. This is preventing me from working!

laptop Model: Zenbook Pro 14 Duo OLED (UX8402)

Unfortunately, the employee ( @kath ) who posted the availability of the possible fix doesn’t seem too interested…
It’s possible they’re making an effort to fix it, but such a large-scale disregard for user feedback calls that into question.
I am personally deeply disappointed by this attitude.

The fact is: there is no fix. The 2024 version is sucks. But it is also certain that communication with users is even worse than that… :cry:

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Having the same issue. Thanks for the update, Ted.

I had problems with it last week in the middle of a presentation. Html dialogs were lost because the last time I opeped was in my 4k monitor and it was not possible to recever them (the projector was only full HD) . Same with toolbars, I had to stop the presentation and change the topic I was presenting. I made a terrible ridiculous.

I also have an MSI laptop (Creator 16"), with the same configuration of external monitors as you, and I have the same issue.

My external varies, either 1440 or a 4k display. Connected either through a Dock, or via HDMI output.

Im also getting a LOT more crashes than I did with 2023, mostlhy when opening up the laptop after it being on Sleep (standby).
The Patch did not fix anything…no noticeable diffferences.

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You can use this tricks:
https://forums.sketchup.com/t/quantyfier-pro-main-dialoge-box-does-not-appear/262437/2?u=dezmo

https://forums.sketchup.com/t/im-using-multiple-monitors-but-i-got-a-really-crazy-situation/261418/9?u=dezmo
or
https://forums.sketchup.com/t/resetting-html-dialog-window-location/243756/16?u=dezmo

That is a little more problematic, but can be handled:
https://forums.sketchup.com/t/im-using-multiple-monitors-but-i-got-a-really-crazy-situation/261418/11?u=dezmo

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Thanks @dezmo . Those are the ones I found after my presentation. They saved me in the rest of the presentations.

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:disappointed: :disappointed: :disappointed: :disappointed: :disappointed:

I always use monitor number 2 as my primary display. Your suggestion changes nothing in my end. Sorry! I guess switching the numbers could work, but using a laptop makes it hard to change the display numbers.

For my latest presentation I really wanted to try the occlusion to enhance the images. To resolve the meny issue I turned of the laptop display. I loose a lot of screen estate, but SU2024 seems to work ok this way. Although having prepared the file in SU2023 I can’t say I have tested SU2024 in any extended way.

Firing up LayOut and exporting some nice occlusion scenes from SU2024 rendered me a LayOut crash within minutes. The crash report suggested it might be the new graphics enginecrashing, telling me to turn it off and use the old one instead. I am happy the crash was almost instant, I had not done any real work. I would think turning of the new graphics engine means turning of stuff like occlusion, which was the only reason for me using SU2024 at the moment.

So, turning on my secondary monitor again, rolling back to SU2023. It is stable and I can get things done. But, not being able to use SU2024 bums me out. I have paid for an unusable upgrade! At what point will I be compensated?

I did not use the term “primary” nor does Microsoft with regard to display settings.
It is called “Make this my main display” on both Windows 10 and 11.

After selecting one of the numbered display avatars:

  • Settings > System > Display > Multiple displays > Make this my main display

Notice the emphasis I put in your comment upon the word “use”.
There is a difference in user usage and the system settings.

The MS Windows “main” display is the one that regardless of ordinal labeling hosts the ORIGIN of the virtual desktop at it’s top left corner. It also hosts the Windows taskbar (although the taskbar can also be cloned to the other displays.)

As said, the ordinal labeling has nothing to do with which is the main display other than 1 (the internal display) is by default set as the main display out of the box for notebooks & laptops.

I also don’t think you can easily change the ordinal labeling as it has to do with plug-n-play device enumeration during Windows OS installation.

image.png
I think this might be a language issue. I run on a Swedish system and translated the term “primär bildskärm” as primary display.
You can see that it is checked and greyed out in the picture. Am I right to assume that it is this setting you are referring to?

Normally I would think that the display number does not matter, but since this issue with SU2024 happens even though I checked my external monitor as my “main display” it is easy to suspect that the numbering does play a part. I do not know and should not have to. This is core functionality and should just work

Okay. Because I’ve been in IT for a long time. I tend to get “finicky” about proper terms.
If I don’t use the proper term a user would come back and say they couldn’t find the setting.

The reverse is also true. If they come back using a different term, I don’t know whether they have followed the instructions.

I cannot see your image … it’s broken. I’ll take your word that you know what I was suggesting.

It might have been helpful if you had added the OS language setting to your forum profile’s OS field. Shame on me for assuming you were running in English. :blush:

Actually, it is not SketchUp core functionality. It is bugs in the version of the 3rd-party Qt libraries that the SketchUp releases are using (since v2023.0).

Somewhere here in the forum, one of the SketchUp team members said that they are testing a newer version of the Qt libraries that is supposed to have better support for multiple displays. We shouldn’t expect this library update until at least the 2024.1 release. Hopefully this summer sometime.

The issue with the two monitors has been resolved automatically. :pray:

image

image

What do you mean? Your screen snip of the About dialog shows you are using the initial release of SketchUp 2024. There has been another release 2024.0.1 (Windows build 24.0.553).

Did you update Windows or your graphics driver ?

Still using the same cables ?

I haven’t updated to build 24.0.553 yet because I’m afraid of encountering new issues.

About two weeks ago, I noticed that SketchUp started opening on my primary monitor instead of the second one. The dialog boxes, however, continued to appear on the second monitor.

But today, when I opened the program to work, it’s back to opening normally on the primary monitor, and the dialog boxes are functioning as expected too.

I’m using the same cables. My GPU is onboard: Intel UHD Graphics 630. And I have Windows 11 set up for automatic updates.

To view the update history on Windows 11:

  • Press Windows + I to open the Settings app.
  • Click on Windows Update from the left panel.
  • Under the “More options” section, click Update history from the right panel