Sketchup Pro 2023 Custom Trays Have Portions Blacked Out

Windows 11 Pro 22H2 Build 22623.1325
Intel(R) Core™ i9-10900K CPU @ 3.70GHz, 3696 Mhz, 10 Core(s), 20 Logical Processor(s)
64GB Ram
Sketchup Pro, Version 2023.0.367 64-bit
Installed new version today,
Created 3 Trays, T1, T2, T3
T1 contains Components
T2 contains Entity Info, Tags, Scenes
T3 contains Materials, Styles, Soften Edges
When I open SU Pro:
The T1/Components window is blackened out
The T3/Materials and /Styles windows are blackened out.

I have to close and reopen the trays for them to display properly.

It happens every time I open SU Pro 2023.
I disabled every plugin and restarted - no impact.
I deleted the trays and recreated - no impact.
I renamed the global and local preferences JSON files and rebuilt the toolbars and trays - no impact.
Here’s a screenshot:

Any input toward resolving this is appreciated!
Have no similar issues in SU Pro 2022.

Seems you are not alone… :frowning:

Well, that would suggest it’s them and not us… I submitted a ticket to SU, we’ll see how quickly they respond.

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There’s a way to make this a bit more convenient as a workaround.

Merge all your trays into one like so:

It’s just a matter of dragging all the trays together and anchor them on either side:

You can then set this tray on your secondary monitor. When Sketchup loads, just slightly resize the tray and it’ll start working again. It’s not much, but it’s a workaround.

Just tried this on my system and all was well.

Thanks for the responses - SU has responded to my bug review request and they’re working on it. Will advise of any progress or suggestions they make.

I submitted a bug report and it has been escalated up a tier. SU recognizes it’s a bug.

Resizing the tray seems the easiest work around for now. I wrote an AutoHotKey script that positions my trays where I want them and added a line of code for each tray to resize it slightly and size it back again. It resolves the black screen issue and an issue where clicking on a component isn’t updating the model info dialog. With 3 monitors, I can easily move the trays with the hotkey to the left, middle or right monitor and the resizing code I added seems to get the trays back in proper working order.

I’m having the same problem, except that my tray panes aren’t blacked out; they simply retain their initial values. I posted about it in the thread that dezno mentioned above.

Would you mind sharing your AutoHotKey script?

Bret Sutton

@OldCoot - The AHK script is below. Take careful note of the comments. A lot of this is hard coded to work with my setup, so you may need to make adjustments. Use at your own risk.

; AlignTrays - Align Trays
; I have to run in administrator mode for this to work with Sketchup 2023
; This is set up for 3 monitors.
; My display resolution is 2560x1440
; You may have to adjust defW/defH variables below for your screen
; This script also assumes the center display is the primary monitor,
; with the left monitor having negative coordinates, the center monitor starting at 0, 0,
; and the right monitor starting at the display width coordinate.

#NoEnv ; Recommended for performance and compatibility with future AutoHotkey releases.
#Warn ; Enable warnings to assist with detecting common errors.
#Singleinstance force
;SendMode Input ; Recommended for new scripts due to its superior speed and reliability.
;SetWorkingDir %A_ScriptDir% ; Ensures a consistent starting directory.

;--------------CRITICAL INFO-------------------
;I’m working with the following customized SketchUp trays:
;T1 (SU Tray 1)
;T2 (SU Tray 2)
;T3 (SU Tray 3)
;Model Info (SU model info)
;Profile Dialog (profile builder dialog)

;set AHK definitions
;Use Alt+F9 to align left, Alt+F10 to align center, Alt+F11 to align right

; Get the system settings for available monitor space
SysGet, m, Monitor, %mon%
defW := 447 ; default width of the trays, adjust as needed to your monitor resolution
defT := 30 ; This can be set to zero, but I need an offset at the top because I have WinStep loaded and it takes up some top space.
defH := 1100 ; default height of trays, adjust to your monitor resolution
if (mon = 1)
x1 := (mRight - defW)
x1 := (mLeft)
; set the the position of T1, everything else aligns with it.
; the +10 was added here to resize the window to work around a SketchUp bug.
; the next line can be removed once SU fixes the bug
WinMove, T1, %x1%, %defT%, defW+10, 1100 ; remove when bug is fixed
WinMove, T1, %x1%, %defT%, defW, 1100
WinGetPos, x, y, w, h, T1
; some adjustments to get coordinates to align.
; the sketchup trays don’t report window sizing the same as other windows, so had to adjust
if (mon = 1)
x1 := x - defW - 1
x1 := x + defW + 1
y := defT + 1
; move and size tray 2 equal to tray 1
; the +10 was added here to resize the window to work around a SketchUp bug.
; the next line can be removed once SU fixes the bug
WinMove, T2, x1, y, defW+10, h ; remove when bug is fixed
WinMove, T2, x1, y, defW, h
if (mon = 1)
x1 := x1 - (defW - 1)
x1 := x1 + (defW + 1)
; move and size tray 3 equal to 1 and 2
; the +10 was added here to resize the window to work around a SketchUp bug.
; the next line can be removed once SU fixes the bug
WinMove, T3, x1, y, defW+10, h ; remove when bug is fixed
WinMove, T3, x1, y, defW, h
; move model info to new coordinates
if (mon = 1)
WinGetPos, x, y, w, h, Model Info
x1 := (x1 - w + 6)
WinGetPos, x, y, w, h, T3
x1 := (x1 + w - 6)
y := defT - 1
WinMove, Model Info, x1, defT
WinGetPos, x, y, w, h, Model Info
if WinExist(“Profile Dialog”)
; adjust coordinates for profile builder
y := h + 24
h := defH - h + 12
; move profile builder dialog under model info
WinMove, Profile Dialog, x, y, w, h

And it seems that choosing a layer in ENTITY INFO by pressing the first letter doesn’t work any more too…
For example… If I select a group and roll out the tag selection menu in Entity Info and then press “P” to quickly select a “People layer” sKetchup will push-pull instead of scrolling down to layers starting from P. I guess this is related to trays not refreshing too…

I see a fix to another issue that could have caused this. I added a note to that fix, to point out that it may have broken the Entity Info tag menu selection.

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2023 is officially first relies that makes me want to go to previous version… I’m with sKetchup since sK-7. Is it really an official relies or I downloaded some beta testing version? It says 23.0.367.
It doesn’t have some extra new things that I would be in need of and broke at least 3 that I use and can name:
-Entity info Tag menu
-Drape Tool…