Any Microsoft email system can have difficulties receiving emails from us, so much so that I wrote a guide on how to find our emails. I’ll paste that below, and I will reply to your 10352918 support case with more things that you need to know.
Finding an email that came from noreply_identity@trimblepaas.com, and that Microsoft sent to a Junk mailbox, can be a challenge. The general problem is that searching for the message will not find the message. Fortunately there is a way around that problem in most cases. Here are three example cases, and for each one you should try the steps soon after having created an account or done a password reset request:
You are using the Outlook app on mobile, and searching for ‘trimble’ shows no results. Try these steps:
- In the upper left of the app screen, touch on your initials.
- In the list, choose Junk.
- Scroll through the list of recent messages, the Trimble one should be there.
You are using http://outlook.live.com/ to read your hotmail or other Microsoft account:
- Use the search option in the upper left of the page, to search for ‘trimble’. Nothing will show up.
- Change the drop down menu from All to Junk. The messages should appear in the list.
You are on iPhone and using the Mail app to read your Microsoft account. For this example the account has been added with the name "Outlook’:
- Touch on the Outlook mailboxes. Swipe downwards to reveal the Search option.
- Type in ‘trimble’. Do not touch the Search button, doing that will fail to find the emails.
- Instead, look in the instant search results, and the Trimble email is likely to be the first entry.
- Touch on that message to view it in the Junk mailbox.