I think you find the problem!
Unfortunately not.
Your folder-options is set to not show file types.
So the āextension_managerā file has no ā.htmlā file type showing - but the āTypeā column to the right shows its type - although you have clipped off the right-hand side, it is still clearā¦
Try double clicking its icon and report what the web page that opens looks likeā¦
Can it be fix?
Going back several posts you have still not confirmed that you have run a āRepairāā¦
For the avoidance of doubt hereās the full set of instructions to try itā¦
It should not affect any customization you have already done to SketchUp - like installing Extensionsā¦
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Log into Windows as your normal user-account - do NOT use a special system administrator account, BUT if your normal user-account has some admin-powers that is OK.
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Ensure SketchUp is closed.
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Find your SketchUp installerās exe file - itās usually in your Downloads folder.
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Select the installerās exe file icon, right-click > context-menu > āRun as administratorā
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When prompted choose āRepairā
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When it finishes restart SketchUp and see if things have improvedā¦
You should never install any complex app on a PC by double-clicking its installerās exe fileās icon to āRunā it. Even if your normal user-account has some admin powers it is NOT the same thing.
As a result of an improper installation all kinds of unpredictable things can occur, often related to incorrect permission settings, preventing SketchUp [or the user] from saving setting files properly, or reading in files which should be readily accessible.
As I said some days ago, the missing content in SketchUpās dialog is probably related to it being unable to read its own html fileā¦
Your very recent screenshot shows the content that should appear in the dialog, so the file is OK.
So please āRepairā and see if that helpsā¦
yes i did a repair as an administrator and nothing change with this problem, But i donāt have any problem fo doing it again. Iāl do it and come back to you.
Unfortunatly itās still de same
In your screen shot Extension Manager is shown with the Internet Explorer icon. Try installing Chrome and using that. Any change?
Please do the followingā¦
Go to the extension_manager.html file as you did before.
Select its icon, right-click > context-menu > Properties > Security > Edit
Every entry in the list should have at least two of the āReadā options ticked.
See my example, attached.
What do yours say ?
but i have in each categorie at leste Read and execute and read
My settings might differ because Iām on Win 10 - are you still on Win 7 ?
Iām running out of ideasā¦
Anyone else like to chip in ?
Seems like itās getting to the point where an āReinstallā might be in orderā¦
Using the exact same steps as in āRun as administratorā, once again - but this time choose āUninstallā.
When that completes, immediately repeat the same steps as in āRun as administratorā, once again - but this time choose āInstallā [if offered].
When that completes reopen SketchUp and see if it helps.
Your Plugins folder should be unaffected ?
But if not try reinstalling the Extensions you want/needā¦
yes iāam on win 7
If i uninstall it, will i lose a licence for a computer?
i did uninstall and reinstall it as administrator and it still de same
do you use explorer or chrome or other? Can that make a difference?
What browser I use is irrelevant.
BUT you might have hit on somethingā¦
Newer versions of SketchUp ship with their own āChromeā browser set up.
This should be used for most of of its own dialogs, [using HTMLdialog Ruby rather than the older WebDialog] and this can also be used by Extensions - but many still use the built-in browsers for backwards compatibilityā¦
In earlier versions the browser used by all dialogs was the default system browser - in your case PC = Internet Explorer [Safari = for MACs].
If the Extension Manager is still using the older set up, then itās using your Internet Explorer settingsā¦
So next question, do you have the most current version of Internet Explorer installed - SketchUp expects v11 - Under Win 10 itās v11.615? found from āAbout Internet Explorerā - if you have an earlier version, then can you try updating it.
There might be an update option in its āAboutā¦ā dialog, but otherwise look hereā¦
https://www.microsoft.com/en-gb/download/internet-explorer-11-for-windows-7-details.aspx
Remember to use āRun as administratorā where appropriateā¦
Youāll probably need to restart your computer after the updateā¦
I did but with chrome, i canāt download nothing?
You seem to be ādownloadingā OK, but your Extension Managerās dialog is brokenā¦
That is what we are trying to fix !
Some of this is above my head, but I have 2019 successfully running on a Windows 7 machine. When I installed SU I had Chrome set as my default browser and still is. I have no issue with SU extension manager or 3d Warehouse for that matter.
I just tried Internet Explorer as my default browser and the Extension manager window still opens fine. So things are working alright for me here.