I’ve just received my Mac Book Pro back from Apple Care and have had to download again the 2018 Sketch Up Pro Version I had paid for. I’m having difficulty accessing the program. My Serial and Authorization code don’t work anymore? Can someone please assist me.
Perhaps @colin can look up your information and have Trimble re-send the license to you to make sure it’s the correct one. The old classic perpetual licenses should still work for their corresponding SketchUp Pro version.
If there was any hardware change on the machine, and if you restored it from a Time Machine backup, the license won’t work. When the license is added it is tied to the hardware of that computer, and if the hardware has changed it will seem like a new computer.
The license should work if you do a Remove License, then Add License again.
Thank you @tdahlstrom for your help! My computer had the Logic Board and Touch ID Board replaced. When I got my computer back I downloaded Sketch Up Pro from the internet and tried to add my license which did not work.
I’ve got the same situation. I removed the license of my old mac. Before I could do it, i had to fix the active internet connection. Now i reinstalled sketchup 2018 and fixed the internet connection.
But it is still not possible to add my license to the new mac. It isn’t even possible to add my license to my old mac anymore. Can you help me?