Hello,
I can no longer add my 2018 sketch up pro license on my second computer although it has worked perfectly so far.
Sketch up says that I am not online although my internet connection is working and when I click on advanced to enter my license number it tells me that my license is not valid even though it is still working on my first computer.
Have you ever encountered this problem?
Thanks in advance
See my post here:
1 Like
Hello,
Thank you for your reply. I have correctly identified the i18n.dat file and made the modification you indicated. However, I am unable to save this edited file because I am not authorized to do so (Message: * You do not have permission to open this file. Consult the owner of the file or an administrator for this permission *)
Do you have a solution?
thanks in advance
Windows seems to be telling you that you need to have administrator pivileges. If you don’t have them, you need the admin to either edit the file for you or have them give you admin rights.
Someone else got around the problem by copying the file to the desktop, editing it there and doing a save, then moving it back into place, replacing the original file.
Hello.
Thanks a lot for your help. Everything is working normally again.
or launch the used text editor (e.g. Notepad) with elevated user rights by “right clicking > Run as Admin”.
Hello,
I seem to be having the same issue with my 2018 pro license. I’ve edited the file in wordpad but that only provided access to the “Add License” feature. It is still not accepting my license. It says my license info is not valid, however this information I am inputting is exactly what I got in my Sketchup Licensing email. Can’t seem to reach anyone at SketchUp, the lack of customer support is unreal. Is anyone here able to provide any guidance?
The latest license I see for you expired over 7 years ago. Did you get a 2018 license under a different email address?
What are the first two letters of the serial number you are trying?
Hi,
I also have the same problem with 2018 Pro on Mac. Not able to access preferences to edit code either. FYI first two letters of my S/No are TA. Can you help?
I am sure you’re using the right serial number, but you have activated it on three machines already. Do you have access to any of those three machines? If you can find one of them, that you don’t need to use SketchUp on, you could remove the license so that you can activate a new machine.
Hi Colin,
each time I upgrade computers, I’ve removed the licence from the old machine to be able to activate Sketchup on the new one. This didn’t work for the latest upgrade about 3 weeks ago
Use this form to contact support:
https://help.sketchup.com/contact-support/technical-question/form
In the notes that you give them you can say that you removed the license on the old computers, and that I have checked, and no deactivations show up at our end. They will ask me if they have any questions.
Hello colin,
I have exactly the same connection problem for sketchup.
So I tried the solutions you mentioned.
But it still doesn’t work.
Sorry for my english i’m French
What error message do you get?
Have you done the steps in this article?:
That error is what happens if you haven’t made the changes I gave in the article.
Some people found that https://www.bing.com would not work, but https://www.bing.com/ would. Try with the trailing /
Also test if bing.com works in a browser. If it doesn’t, change the URL to any site that does work in a browser.
I also tried with this address https://www.bing.com/
I also tried with another address and tested bing.com (the site works)
But sketchup still can’t connect.
I am currently on windows 11 can it come from there maybe ?