For the readership’s information, his APU (1017U) is a bare bones 75 dollar, dual-core, 1.6GHz Mobile Celeron with the very basic HD Graphics. I’m surprised it even runs SketchUp 2017 at all. (And the processor is actually 4 years old.)
I’d never have recommended anyone who wants to run demanding desktop applications to use this machine. (It’s perhaps suitable for an ATM machine or tablet running cloud apps at best. I have one old Celeron notebook like this in the closet that stills runs XP, and I’d never try to install any newer OS on it. It’s basically only a portable DVD player now.)
For what it’s worth, had the same problem - SketchUp was working fine for the last few months then about a few weeks ago started randomly freezing for 5-10 seconds when changing tool selection - it was completely unusable. Tried uninstalling the Security Update for Adobe Flash Player followed by a full re-boot but no difference. Couldn’t uninstall KB4019472 as this seems to have been superseded by KB4022405 (?). Finally did a full un-install of SketchUp, re-boot and re-install - it’s all working fine now! Woohoo!
Best of luck if you have this problem as it’s a total pain in the neck!
I’ve noticed one thing that everyone has in common here and that is they’ve all done something to change their system or to Sketchup and then rebooted. I’ve just tried rebooting without any changes whatsoever and the problem comes and goes. It seems that a cold boot has the selection tool problem and, if I do a restart instead of a cold boot, with out any changes, the problem goes away. Am I the only one seeing this?
I turned Win10 updates on, let it all catch up after turning it off on 19 May… Sketchup select tool OK after SU re-install…but the test will be over next few days … cold boots and restarts seem to have different result.
I just re-installed my graphics driver (HD4000) and uninstalled/reinstalled Sketchup as suggested by others - but still have slow select problem. However, indeed, right clicking items and then pressing escape is a semi-tolerable workaround. Hopefully a long term fix will come about shortly.
I also have this problem, with slightly different symptoms from the posts above that I have read:
On using SU after a fresh boot all is fine for, often, some hours. Then suddenly the Select tool (and much else in SU, such as menu navigation) goes v v v slow.
The problem is sometimes cured by one of:
log out and log in
exit SU and leave it for 10 minutes before restarting
The problem seemed to start after Windows 10 “Creators update”.
I am running Windows 10.0.15063.413 (ReleaseId: 1703)
I have integrated Intel HD (Driver Version: 9.17.10.4459)
If I have the energy I will try a full SU uninstall/reinstall.
Indeed, following my previous posting saying a complete reinstall hadn’t helped, I’ve now booted up again and the select tool is fine - so I think this is indeed as intermittent issue (albeit is mostly not OK). The workaround of right clicking to select items is fine unless you want to ctrl-select multiple items, so not great really.
@paulc24 if only it was that simple…in Win7 it would be. In (my) Win 10, not all updates can be uninstalled or are even listed. Tried a lot of hacks - even in dos - but failed. Only solution for me is, whenever it re-occurs (and it did already two times);
de-install driver
restart windows
go to device-manager → HD4000 → update → browse → pick from a list → have disk → browse to location of gfx-driver-ini → restart windows
Using HD3000 Graphics here. Sketchup was working great for me in Windows 10 on this laptop up until I had to replace the HDD with an SSD. Reinstalled Windows and I’ve had nothing but issues. I tried to uninstall the update mentioned earlier but Windows wouldn’t allow me, not even in command line. I looked at the revision of my driver and it looks like Windows is releasing glitchy out of date Intel drivers. Installed the newest version from their website and it works like a charm. I orignally thought my PC was throttling because task manager said my CPU was at .88Ghz (it goes up to 3). That was a goose chase that took a hour of my life. AND this is why I like OSX. Just not the Sketchup for OSX
Why it works if you use right button mouse? I mean, try to select with a right click, then push “esc” keyboard button to hide the menu appeared, nothing slow down! You ca n select and work perfectly with right button!
Are you sure is driver fault?
Anyway some month ago I stoppend this issue blocking an “Adobe flash secutrity” update but with the recent w10 upgrade the problem is back, even if I uninstall the Adobe update.
@chiques, you have a few things working against your effort to use SU17.
Windows 10: I take it you understand some of issues related to some unfortunate updates for that OS given that you posted in this thread.
Intel HD Graphics 3000: If this is your only graphics option with your computer, it’s probably the source of your SU17 issues. SU17 now requires OpenGL 3.0 and hardware acceleration. There’s no more option to allow the CPU to do the rendering when running on computers with OpenGL deficient graphic drivers. Do a search for “Intel HD3000” on this forum for more bad news.
