Importing material/texture

[Maryam2]

When I try importing a texture/material I get a Red Cross or my sketchup crashes! please help, I only have one day

[ateliernab]

Hi,

Could you give us actual infos about your machine ?

I’m not asking to nitpick. I’m asking because RIGHT NOW it’s super important for your crashes :

Sketchup version should says PRO 2023
Operating system is not 2023. it’s windows 10. or 11. or macos 13.6 or 14.3 or…

you can follow the steps here if you’re not sure how to find the info.

Guide : How to "fill in your profile" when Someone asks you to

Hey there. if you’re reading this, someone probably asked you to fill in your profile. The point of a filled profils is that we other users can quickly help you. a vague profile often results in us asking a wide set of questions. so here are the steps to follow : [step 1] [step 2] [step 3] When you’re done, scroll all the way down and save now, where to find all those informations ? License type. what type of plan did you get ? the Free plan ? a Pro plan ? are you a kid using Sketc…

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I’m asking that because right now, on mac, if you have the very last update for mac os sonoma, using the material panel will cause sketchup to crash.
Apple did something and now it’s Kaput.
more here :

Recent macOS updates leading to a crash when using the Colors palette in all versions of SketchUp

Below is what I originally wrote, and some of it will still apply. Today though there is some news. macOS Sonoma 14.4 was released by Apple. It does appear to fix the crashing when changing materials or resizing the Colors palette, but only for SketchUp 2023.1.3. Older versions are still crashing when you do those things. If you have a subscription, and no other reason to be using an earlier version, you should update to SketchUp 2023.1.3. You can get that here: https://www.sketchup.com/downlo…

So depending on what infos you give us, the solution will differ

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also, when it crashes, does it open the Bugsplat window ? if so, do you send the bugsplat (error reports) ?