Downloaded Sketchup for first time, Program crashes computer to blue screen

HP Spectre x360
Windows 10
Intel Core i7-8565u @ 1.80GHz
Ram 16gb
Intel UHD graphics 620
NVIDIA GeForce MX150

I have downloaded Pro 2021, Pro 2019, & Make 2017. All versions crash the whole computer. I select a template, it will sometimes load then if i click on anything it sends computer into Blue screen restart. I have “ran as administrator” i downladed as administrator. I downloaded form Trimble website after purchasing a subscription. I have tried running as demo mode in 2017. Please Help. I am just trying to create basic drawings for our farm. I am not tech savy.

I updated all of the graphics drivers as suggested. Same thing happened.

image0

I highly doubt that your PC is not up to running SU as being the problem. I managed to get SU Make 17 to install AND run on a cheap POS Wal-Mart Tablet/Laptop.

It’s specs are:
Celeron N4000 1.10 GHz
4 gb ram
32 gb eMMC hd
Intel UHD 600 graphics

It installed and runs SU Make 17 with no issues. Now I am sure it will lock up when faced with SU models of any complexity but it does run with no BSOD. Something else is up with your laptop :frowning:

Sean will help you fix it.

LOL , smart-aleck. I’d tell him to nuke and pave the machine.
It’s sad that you took that as a personal attack when all I did was offer a different opinion.

Did you see the SU Pro 2021 update today? It triggered when I clicked on the icon. It updated my SU for me and nothing to right-click on.

I didn’t take that as a personal attack at all.

That update came out last week and yes, it’s a pretty slick update method.

Did you restart the laptop after the crash?

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Long over due imo

The screenshot was so small that any error codes couldn’t be read.

I have SketchUp running faultlessly on quite a similarly specced ASUS ultrabook, with the distinction of MX250 graphics.
If upgrading the Nvidia driver (I would go to the Nvidia website to see if they have a newer version than HP), checking that SketchUp uses the Nvidia card and installing all available BIOS and driver updates from HP doesn’t help I would perhaps start looking for a hardware fault. SketchUp is a demanding application and it might be taxing parts that your other applications don’t.

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yes, i downloaded the driver for Nvidia from their website.

Yes, i have tried and crashed the computer over 30 times now in the past 2 days.

Hello,
You might want to download this program https://www.resplendence.com/download/whocrashedSetup.exe. It will analyse your minidumps (report files created when you get a blue screen) and sometimes give you the most likely reason why it crashed. (it can tell if it’s a faulty driver issue or hardware, etc.)

I would also run a command prompt as administrator and run sfc /scannow to see if there are any errors with your windows install

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SketchUp Web can do nearly everything that the desktop app does, minus extensions.

Are you able to work in Web without crashing?

If so, then the issue isn’t probably anything with your GPU. As Sean-WFU recommended, reinstall Windows is probably a good path to consider. Or just work in Web if it suits your needs.

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crash dump file: C:\windows\minidump\012021-13578-01.dmp
This was probably caused by the following module: intelppm.sys (intelppm+0x138f)
Bugcheck code: 0x133 (0x1, 0x1E00, 0xFFFFF8041C571358, 0x0)
Error: DPC_WATCHDOG_VIOLATION
file path: C:\windows\system32\drivers\intelppm.sys
product: [Microsoft® Windows® Operating System]
company: [Microsoft Corporation]
description: Processor Device Driver
Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above. This could be caused by either a non-responding driver or non-responding hardware. This bug check can also occur because of overheated CPUs (thermal issue).
The crash took place in a Microsoft module. The description of the module may give a hint about a non responding device in the system.

you should then check your CPU temperature. you can use https://www.commentcamarche.net/download/telecharger-34077629-core-temp (website’s in french, but the software should be in english) if it goes above 90°C it might be the problem

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just curious, did your computer come with windows 10 or did you migrate from a previous windows version ?

came with windows 10

In my opinion and experience a BSOD “can” be a sign of future hardware failure (especially with Windows 10). I’d run a few diagnostics on the hard drive and the system ram.
Any other crashes in other applications?

FYI, I just upgraded my old Windows 8 laptop to Windows 10 last week. Fresh installs of AutoCAD 2021 and SketchUp Pro 2021 (well it’s looks like there is a new update for SU).
Asus N550J: 4th gen i7 4700HQ, 16 gb, 512 sats ssd and GTX 850M

No other sytem crashes ever. Laptop is only 18 months old. Has a 4k screen, was very expensive. 500 gb ssd. just doesnt seem right ???