I am having issues when I downloaded Pro 2019. I originally hadPro 2017 and then updated my MS and downloaded Pro 2019. Computer kept crashing so I uninstalled Pro 2019 and now Pro 2017 keeps crashing.
I have a Dell Precision M4800 laptop with an Intel Core i7-4810MQ CPU@2.8 GHz 2.8GHz processor, 16GB Ram, 64-bit operating system and running Windows 10 Pro. I also have a Dell U2414H external monitor connected the laptop VIA an HDMI cable.
Should I uninstall Pro 2017 and then reinstall it? Or is there another version I need to install. My MS agreement is up to date.
Thanks for any advice. I’m new to SketchUp as I didn’t use the program until a few days ago even though I’ve had it since 2017.
If you search in the forum for “Intel Graphics” a trove of info and posts come up. It is generally accepted that the Intel graphics system does not play well with the SU program. Nvidia is the preferred graphics to use.
When you installed 2019 did you right click on the downloaded file and from the menu choose “install as administrator”? If not installed this way strange things happen.
BTW do you have the latest windows version installed?
Ok, it turned out my Dell Laptop had a bad memory chip/card in it which was causing my laptop to Blue Screen. With me being a computer Guru I did a few things to the laptop trying to fix the issue and totally wiped out everything I had on it . So it was off to my brother in law who is an IT guy. He had to re-build the laptop and said I had a bad memory card/chip? so he replaced the memory re-installed Windows Pro 10 and all other software I had on it and all seems to be working fine at the moment. I do understand the laptop is an outdated model along with the CPU and GPU but everything seems to be running OK at the this time.
I have to figure out how to update my Version, Operating System and Graphics Card information on the SketchUp forum.
I did find out I am running a Nvidia Qaudro K2100M graphics card and the CPU is a I7-4810MQ and I have 24GB RAM.
I do appreciate everyone’s advise and help on getting me up and running. I really hope moving forward this laptop will suffice until I learn SketchUp and start doing more advanced models.
I also had him re-download SketchUp the proper way and then I entered my License No. and Authorization Code.
So far SketchUp is running fantastic even with the external screen I have attached to the docking station. I did un-check “use fast feedback” and opened Sketch Up from the “C” drive in administrator mode.
My only question is do I have to open SketchUp in Admin mode everytime or can I just pin SketchUp to the tool bar from this point and not worry about it?
If you right clicked on the installer exe and selected Run as administrator while logged into Windows under your normal username, when you installed SketchUp, you shouldn’t need to open it in Admin mode at all and you can pin it to the taskbar.