Unexpected Closing

crash
bug

#1

Hi,
sorry for creating a new post as I’ve seen a this posted once or twice but I’m currently running SU15 and over the last 48hours it keeps crashing and closing unexpectedly? Problem is, I don’t get given an option for a BugSplat dialog box to report whats happened, and the last time it crashed I finally got one but wasn’t able to send it/find the report on my laptop.

Please please help, the constant crashing is starting to really do my head in as it’s almost every 5 minutes within opening a file. I’m running a windows 8 64-bit 2 in 1 Lenovo Yoga 500 laptop with 8GB RAM and Intel HD 5500 graphics card.


#2

crashes are stored on your hard drive - I’m not sure where Windows stores them, and I’m remote on a Mac right now. Windows folks?


#3

I’ve tried searching for it on my laptop but it’s just not there - unsure if I’m being dim or they’re hidden. I’ve got the ‘URL’ telling me where to go to find its location but cant find it in the AppData folder


#4

Hidden by default…


#5

Dumbness aside, I’ve found it - apart from sending the bugsplat report is there any other fix?


#6

put something in there so we can find it and get ideas on what’s crashing it. @Barry and @Marc, as we tend to be the ones that peek at these on the forums.


#7

Hi e_shaw-

Some other folks have reported issues with the Intel HD graphics card. You may want to try installing the 32-bit version of SketchUp, because it will interact differently with the video card drivers.

Marc