Unable to Download STL plugin

Extension Warehouse
65

FYI there always seem to be caveats:" you cannot mark system applications or processes to always run with administrator privileges. Only non-system applications and processes can be marked to always run at this level. And if the Run This Program As An Administrator option is not available, it means the application is blocked from always running at an elevated level, the application does not require administrator credentials to run, or you are not logged on as an administrator."
I quoted = this is from the TechNet Magazines. Search for “Configure Applications to Always Run as an Administrator” for article.
My first try at loading the stl I got the redirection.( using 2016 then) I was doing that because I had the old Su2stl plugin. On second try the download button toggled to update and I was able to down load the Sketchup stl version;
Several thoughts I missed I or have not seen mention in the discussions;

  1. The three differentt level of code verification( apology to word police thaT may not correct term) one can select when loading extensions. I have mine set at lowest;
  2. Before trying to down load select options of checking my extension and see what is reported;
66

So thanks to @DaveR I got mine working. He sent me the .rbz file he had and it worked right away and showed up in the plugin list.

I did uninstall and then reinstall right clicking as admin and then running as admin and tried to re download with no success. I turned all security down on computer. From firewall to UAC to Internet Options and it hasn’t made a difference. I still get a loop when trying to download from warehouse. sketchup-stl-2.1.6.rbz (144.0 KB)

67

This (4) is different, re the “Download” button at top right.

I have no issues. Whenever I am logged into the EW, the “big red button” always reads the appropriate thing. Either “Install” or “Uninstall” (for extensions I have already.)

I never see the “big red button” ever saying “Download”, and never need to click on it first, to get it “into the correct mode.”

I also have Extension Load Policy set at “Unrestricted”. But this would not effect the EW running in a browser outside SketchUp, (as some are reporting.)

Another aspect different for me. I always log into my Gmail account first thing after bootup. Then log into these forums. So I am always logged in, whenever I go over to the 3D Warehouse or the EW. (Even outside SketchUp.)

68

Dan,
Thanks for the reply. I am beginning to suspect that either the Extensions Warehouse and/or my browser has been infected with trojan ware. I have tried every cleansing method that I can find, and indeed some trojans have been detected and cleaned.

I have Window Firewall and Malwarebytes running. It is ONLY when I enter the Extensions Warehouse that Malwarebytes reports blocking unwanted sites. Unfortunately I am not skilled enough to take it further. However it does seem strange that the Big Red Button seems to be hijacked on my computer. It seems that this may be the problem, or very similar behavior reported by others using Windows 10 and MS Edge (it is Explorer no more). I believe that Edge has some vulnerabilities.

It is interesting that most of the people having trouble are using Windows 10. As a precaution I am using Firefox instead of Edge as my default browser, but I get the impression Sketchup does not look for the user’s default browser.

Is it possible to simply download the .rbz file from the warehouse without any automated procedures? I did this from a third party site, and it worked fine. The trouble only started after visiting the Warehouse.

Regards

Roly

69

Same issue here.

Recently downloaded the program to test things out. Really like what I have seen - and have bought a plugin elsewhere, but seems I cant use the extensions service

Goes like this - press extension warehouse from in program - search - find something I like - login - press install - sub window goes blank for a bit - then takes me back to the extension “search” window. . . . and seems to have logged me out in the process (at the extension search window the “user” window has reverted back to “login”)

Would really love to explore things a bit more - if someone can get the extensions working - very nice program

Btw love these forums - the functionality and features are really great - Even reading on the IPhone

Edit - On a mac - latest software - 3d warehouse works. . .

Cheers

70

Hi,
I think it’s Sketchup account problem. I signed into Sketchup using my Google account for the first time few days ago and have the same problems as you all describe - I sign in, click download, then some redirections and i get to the extension warehouse home page.

I suspect it’s a problem with account creation - when I signed in for the first time, my accounts in 3d warehouse and extension warehouse got created. When I go to account settings in extension warehouse, I change something and save, I get an error “The e-mail address xxxxxx@xxxxx.xx is already taken.”. So I can change no settings and I think the extension warehouse also rejects the account. 3D warehouse has no such problems, account looks fine.

Additionally when I go to the file URL directly, e.g. “Page Not Found | SketchUp Extension Warehouse” I get an error “You are not authorized to access this page.” so it doesn’t work as a workaround. When I go to “My Extensions” and click on the Download, it works… Is there a way how to get other extensions to this “My Extensions” page?

Thanks

71

@andrew.bigford, thnx. warehouse still not working, but your posted .rbz worked fine with manual install.

Could someone post Solid Inspector² .rpz file too?

Maybe make a new rbz-request thread on this forum, lol. :stuck_out_tongue_winking_eye:

72

I have the same problem. I uninstalled, re-installed, tried 3 different browsers, tried installing from inside and outside SketchUp. From inside Sketchup I get an Authentication error message. When I access directly from the browser I am sent back to the extensions main page.

Could the Sketchbook support staff please acknowledge on this thread that they are aware of this problem.

73

Hi everyone, here’s a current update on this issue. We have been looking into it over the weekend and we believe we have found the root problem and we have a fix that we are getting ready to test this morning (its just after 9:00 am where I am).

Once we get the fix tested, we’ll roll it out as fast as we can. Either I, or Barry will post here to this thread once the fix is live. We’d like as many people as possible to test that it works in the real world.

Thanks for your patience,

Chris Fullmer
Extensibility Product Manager

1 Like
74

Thank you very much.

75

SketchUp uses the MSIE WebBrowser Control (even on Windows 10.) It is a Microsoft library (DLL) that applications can use to create browser frames.

If you have the paid edition of MalwareBytes, you should add “*.sketchup.com” as a “trusted site.”
Open the MalwareBytes control panel.
Click the “Settings” button on the top button bar.
Choose “Web Exclusions” from the left margin navigation list.
Click the “Add Domain” button at the bottom of the panel.
Enter “sketchup.com” (or “*.sketchup.com” if it allows wildcards.)

The rbz is available (named .zip) at it’s GitHub repository. Just rename it’s extension to .rbz and use the “Install Extension…” button on the “Extensions” panel of SketchUp’s “Preferences” dialog.

76

Same here, as posted before:

<<It is not still working. THis is for PC. When I click on Download it takes me to the google login page. I login. It takes me back to the page where you can click on the button to download. I do that and it logs me out of the program and sends me back to the main 3D plugin page.>>

Windows 7 64b

77

I am new to Sketchup and have downloaded the Make version but currently it is the trial version of the Pro version.

Not sure if that has anything to do with it but I am also experiencing the same issue where I can not download the Sketchup stl plugin (or any plugins for that matter).

Also, I have tried this on two separate PCs, one with windows 7 and one with Windows 10.

In one post I saw someone mention that if you get the install button then you are signed in but if you see the download button then you are not signed in and you are accessing it from your browser so I have been signing in and using the install button but it displays the window with a fast displayed script that logs me off and returns me to the extension warehouse.

I read in another post that someone added a plugin folder and then they were able to downlad the plugin, but was an older version of Sketchup (ver 8 I think)

Not sure if this would help but can anyone that has this working please post the folder path that their plug ins are located for Sketchup 2016?

Also, I have sent numerous requests for help with this to the Sketchup technical support but have not received a response.

If anyone can point me to a link where I can copy (save target as) to this Sketcup STL export plugin file other than the unusable extension warehouse, I would appreciate it immensely.

Also, if anyone has found a cure for this, please pass it on.

Thanks

78

The issue is being worked on so just have patience.

Do not add a folder for plugins. there’s no need for that.

79

Thanks for the update on this DaveR.
Please keep us posted on updates on the resolution of this issue.

80

The SketchUp team have been doing that. Just read the thread and several others that have been started.

81

One thing I should point out on all threads - you can still create an STL, in fact, typically a nicer STL with support structure added as needed to 3D print, using 3DWarehouse. See 3D warehouse signin problems

82

:grinning::sunglasses:
It works for me now.
Thankyou both for help and sketchup. :tada:

1 Like
83

1236×817 216 KB

Thank you very much! I love SketchUp!

1 Like
84

Update: As noted by ss1 and DFrost above (Thanks!), we got the fix rolled out onto our public servers about an hour ago. Please let us know here if anyone continues to experience problems.

I believe the final diagnosis was that we were having problems with the Terms of Service agreement system. People who had not agreed to the TOS (new users) or people who needed to agree to the most recent TOS were being blocked from downloading and experiencing other oddities, but were not being presented with the little window asking them to agree to the Terms of Service. We got the TOS agreement system back up and running smoothly. I think everyone who was blocked will be prompted to agree to the Terms of Service, then they will be able to proceed on to the download.

Thanks for your patience and help in troubleshooting this nasty issue.

Chris Fullmer

5 Likes