Trouble logging into SketchUp

[Martan_i]

Hi, I’m having trouble logging into SketchUp. I’m a company admin, but in the last few days I haven’t been able to log myself in. In the account manager, access is checked only for me. But when I launch SketchUp, it tells me that I’ve exceeded the number of allowed sign-ins. That can’t be right – I’ve signed out all other users. I’ve tried this like a hundred times already.

[ntxdave]

I am having a very similar problem and have not found any way to solve it.

[colin]

Each copy of SketchUp that you are signed in under counts as one activation. Are you still using 2024, or now are on 2025? Check for any versions of SketchUp you have that are 2019 or later, and make sure you are signed out from the ones you’re not using.

[ateliernab]

@Martan_i

it tells me that I’ve exceeded the number of allowed sign-ins. That can’t be right – I’ve signed out all other users. I’ve tried this like a hundred times already.

try this then log out and back in.

https://help.sketchup.com/en/admin/deauthorizing-devices

if it doesn’t work, you can try to delete the session file

Login in issue

127.0.0.1 is the loopback address, commonly referred to as “localhost.” It’s used to establish an IP connection to the same machine or computer being used by the end-user, which is typically for testing and development purposes. You can try: (a) Clear Cache and Cookies: Sometimes, clearing the browser cache and cookies can resolve the issue. This can be done through the browser settings. (b) Delete Login Session File: On MS Windows navigate to: %AppData%/SketchUp/SketchUp 2024/ and delete…