Logging in issues

Hello, I have not been able to log into sketch up for over a day now. every-time i try and log in it says that im logged into to many devices and i need to manage my account. every-time i go to manage my accounts it says im only logged in on this device so i am confused as to why it still wont let me. i would love some advice please

How is this displayed? This specific feature has been requested many times, but has not been implemented.
The confusion started when multiple log ins in different versions of SketchUp actually counts as ‘devices’

In that AMP, go to ‘My Product’, click on ‘Included Apps’ and then choose ‘Manage devices’ in the SketchUp part.
Be sure to confirm.
Restart SketchUp after that.