I bought a new computer. new one to the office and old one to home, home computer to be donated.
So I load sketchup 2023 to the new computer and I cannot log in.
I get this message:
You have exceeded your allowed activations
To continue, please sign out of another instance of SketchUp, or use the link below to sign out of all versions you have authorized in the past. Then, click the profile icon above to sign out and try again.
I remove the installation off the retired computer, no change.
I send a report into Sketchup, they tell me with the new subscription system and the login requirement, as long as the other computers are not on and logged in, you can access Sketchup from any computer. No more deactivating your license on one computer in order to use another computer.
Great, but even with all my other computers off, I still cannot start or use Sketchup. I continue to receive the EXCEEDED message.
The exceeded message allows one option: “Manage Activations”.
ALl that does is allow me to change my subscription info. No control over where or what computers sketchup is on.
Of course Sketchup is impossible to call and their email response time sucks. I love the program and have used it for almost 10 years.
All this extra security and subscriptions (which I like because we get program updates all the time and 3rd party programmers are providing ne stuff all the time), BUT the security is tedious and it doesn’t work. One of the reasons that I always loved Sketchup is that I could jump on and use it. It was user friendly. Now it seems that there are electronic security guards watching for piracy and making it impossible for legit users to actually use it.
Please help I need to get things done, clients are calling. I do not have alternatives.