Guys - this is starting to get frustrating.
Sorry to bug you @colin , but you seem to be the guy that knows who to talk to on this kind of thing.
I occasionally have to switch between a desktop PC and my Laptop for various reasons - my understanding is that my SketchUp Pro license should work on 2 different computers, so this shouldn’t be an issue.
EVERY SINGLE TIME I try to use SketchUp on my laptop, it tells me that I’ve exceeded my allowed activations - I’m only logged in on one other computer, so this shouldn’t be the case.
So then - I go log out on my desktop computer (which I shouldn’t have to do since it’s the only other place I’m logged in), so I’m not logged in to SketchUp Pro on ANY computer - ANYWHERE.
I then try again to sign in on my laptop, which gives me the message STILL that I’ve exceeded my allowed activations, and gives me a button to press to go manage my activations.
I go to that link, and there’s a button under SketchUp Pro that is SUPPOSED to deauthorize all my licenses on all my computers, I click it, it tells me that all licenses are deauthorized
I try to log in again - I get the same message - that I’ve reached the maximum number of activations and cannot use SketchUp on my laptop, even though I’ve literally logged out of every single computer I use SketchUp on manually AND pressed the deauthorize all button that apparently doesn’t deauthorize anything.
I repeat the process a couple more times to make sure it’s not just a sequence issue on my side and continue to get the “exceeded maximum activations message”, then I get this message both on my Laptop and Desktop computers.
So now I can’t even try to log in on ANY computer to use SketchUp.
Why after I’ve pressed this button would I still be getting the message that I’ve exceeded my allowed activations? This is a real issue for me, because if I’m traveling or away from my home computer and forget to sign out of SketchUp before I leave, I won’t be able to log in on my laptop and use SketchUp at all.