Re: No Tray Thumbs on Second Monitor (from the SU Pro forum)
I’ve created another post since the original post was for Pro users and I am not a SU Pro user, nor am I a professional - but I did need a little more help/info. I am using SU8 and SU2014 - both free versions (the OP was using SU 2017 Pro)… and as I mentioned in the other thread, I was experiencing the same issue, in both SU versions, of material thumbs not showing in the materials tool box when the tool box is moved onto a second (extended) display.
After reading all the posts to date on the above mentioned thread, I understand more about where to deal with that MS Visual C ++ 20xx Redistributable. But it led to more questions, especially after @catamountain indicated that “SU17 requires VC++ 2015, not VC++ 2014,” which makes me believe that unless I choose the right program to uninstall, the problem may not be solved.
@MikeWayzovski indicated SU should be installed again after removing all “MS C++ Visual redistributable librariers version 14’s,” but to choose repair which will “restore those libraries.” There are two “14” versions in Programs & Features - so I’m assuming I would uninstall both of them (?).
However, @GTh’s IT Dept advised him to uninstall, and then re-install SU
@catamountain’s post seems to indicate that certain versions of MS Visual C++ Redistributables are associated with certain versions of SU - there are 12 versions on my computer, including a version 8.0.61001
- Should I uninstall ALL versions of MS Visual C++ Redistributable*, or just the version 8.~ and the two 14.~'s since I have SU8 and SU2014?
- Should I completely uninstall both versions of SU and then re-install, or
- Just do a repair on each?
Thanks for any help on this - the blank thumbs are REALLY getting annoying.
*Just additional [non-SU] info - I noticed just today that when I moved an Apache OpenOffice spreadsheet over to my second monitor, toolbar icons disappeared just as material thumbs do in SU. I’m guessing a similar fix would apply to this situation too. I noticed today when I made the screenshot above that the two 14 versions of the MS Visual C++ Redistributables in Programs & Features were installed on 16 Aug - that is about the time I began noticing these disappearing acts on the second monitor in SU. This makes me think that it is only the two 14 versions causing the issue - a Windows update was my first thought upon stumbling on @GTh’s OP a few days ago - and that need to be uninstalled, but again, I am no techie.