Greetings,
Here is the support response I have just got. I will proceed on Monday (my workplace) with the recommendation below:
_I apologize for the delay in responding. Our volume has been higher than normal, and we are making massive efforts to whittle it down as quickly and efficiently as we can. _
_ did see you other screenshot from your other case. It looks as though it’s not referencing the program files for SketchUp correctly, and this isn’t a common occurring issue. Please uninstall SketchUp from your computer, and reinstall by visiting http://www.sketchup.com/download/all_