I am sorry to learn that you are experiencing such an unfortunate issue. As the moderator of this site, I cannot rectify the situation but I can make other members of the SketchUp Team aware of your concerns, and someone among them should be able to find a favorable resolution for you.
You should send me a Private Message (PM) with your contact email information so I can forward that to the various SU Team members who can assist you.
To send a PM just click on my avatar and then hit the blue Message box. Then include your message. This transmits the information only to my SU Community inbox.