ive been directed here by sales, to try to find out why the pro licence i purchased 2 years ago, will not work on my new pc.
I haven’t been able to use s ketchup at all since i bought the pro licence, due to a lightning strike which fried the old unit. (The Gods clearly dont want me to finish this B17 project).
Now i have a new PC and thought it was time to reinstall sketchup again. But i cant get the system to recognize my serial number and or licence.? when i copy and paste the relevant info into the boxes, I get a message reading “OPPS”, the serial number begins with the wrong letter for this version.
I find all of this a bit of a dark art and dont really understand it.
Any help at this stage would be greatly appreciated. many thanks.