Licence activation isnt working

SketchUp
1

Hi all.
ive been directed here by sales, to try to find out why the pro licence i purchased 2 years ago, will not work on my new pc.
I haven’t been able to use s ketchup at all since i bought the pro licence, due to a lightning strike which fried the old unit. (The Gods clearly dont want me to finish this B17 project).

Now i have a new PC and thought it was time to reinstall sketchup again. But i cant get the system to recognize my serial number and or licence.? when i copy and paste the relevant info into the boxes, I get a message reading “OPPS”, the serial number begins with the wrong letter for this version.
I find all of this a bit of a dark art and dont really understand it.
Any help at this stage would be greatly appreciated. many thanks.

2

The license code is year specific, so if you are trying to add a 2018 license to a 2020 version it won’t work.
If you know which version the license is for then you should download that one.
I’ll ping @colin as he can often sort these issues.

3

many thanks. I believe i have tried this already, but to make sure, ill try uninstalling 20 and reinstall 18 now. Again many thanks.

4

serial no. starts with:
V - SketchUp Pro 2020
U - SketchUp Pro 2019
T - SketchUp Pro 2018
S - SketchUp Pro 2017
R - SketchUp Pro 2016
Q - SketchUp Pro 2015
P - SketchUp Pro 2014
N - SketchUp Pro 2013
M - SketchUp Pro 8
L - SketchUp Pro 7
K - SketchUp Pro 6
J - SketchUp Pro 5