I have an issue applying my sketch pro license on my new computer. I have been trying to solve this issue for nearly a couple of weeks and its killing me, I’m hoping you can help or you can put me in contact with someone who can help?
Here is what I have dne step by step so you can maybe see what is causing the issue.
I uninstalled the sketchup pro 2017 on the old computer
I installed sketchup pro 2017 and applied the existing serial # and authorization code. I received a message saying that license was not valid.
I googled what to do and noticed I needed to remove the old license off the old computer.
I reinstalled sketchup pro 2017 on the old computer and ‘removed’ the license
I tried again to add the license on the new computer and recieved the same ‘not valid’ message.
I contact sketch up support and was told that it should work so I should try uninstalling the software and doing it again.
I carried out the un-installation, restating my computer, installing the software and adding the license maybe 3 times now and each time I get the same message
Is there anything else I can try?
Thanks in advance!