Suddenly getting error: Are you in the right place?

education

#1

We are having a problem with the Are You in the Right Place error message on edu.sketchup.com. Our school district has been using the Sketchup Marketplace App for many months now and it simply stopped working this week. The Sketchup for Schools app is properly deployed in our GSuite marketplace. Anybody else having this problem with Sketchup for Schools? We’re looking for a resolution.

Thanks.


#2

Hi @twmulroy, I’m not sure why your access was revoked all of a sudden. We haven’t heard of any others experiencing this issue, but let me try to put your school on our whitelist and see if that unblocks you. Can you send me your school’s domain?


#3

Thank you for your help. We are still experiencing the same issue as of this morning. Our domain is cps.edu.


#4

Okay, you’re on the whitelist. Give it a try now.


#5

Looks like the issue has been resolved. Many Thanks!