We get the error of “Are you in the right place?” after signing into sketchup with an educational google account. The login has been working fine for a number of years and we just got reports today that no one can log in now. We have allowed sketchup in google admin with google having made updates that required us to re-allow permissions for apps and site.
We’re getting the same thing. Made sure the app and the extension are both allowed, and have approved Sketchup with the new Google security issues with App Permissions.
Hi @robert.horner and @adams_mm, thanks for the post! The most common cause of this particular error is either a bad deployment or our firewall blocking the connection. If you have already confirmed that you deployed the app correctly, then the only other option is that you are getting caught in our firewall for some reason.
Thankfully that is an easy fix on our end and all I need to do is get your domain so I can add you to the approved database. I’ll also need a link to your website if you have one so I can gather some info to fill out the database properly. Finally I’ll also need confirmation you are a k-12 school. Once I have all of that, I can get both of you added right away and that should resolve the error.
our domain and website is bhrsd.org. we also have bhrsdonline.org too. Yes we are a k-12 public school district.
Thanks,
Rob
Got an email back from support yesterday, after you added my staff and student domains (which are different) everything started to work. Thanks so much!
Thanks for the info @robert.horner, I have confirmed everything is in our database so you should be all set to go. It is odd though as the first domain you included is already in the database so that should not be an issue so if the problem is on that domain, we may need to run through some additional troubleshooting steps.
Can you let me know if you are still seeing the error?
Hi CaseyG,
Can you check and add our domain “columba.vic.edu.au” into your whitelist?
Thank you.
Hi @trong.nguyen, thanks for the post. I just ran a search in our database and it looks like your domain is not in there. I am happy to get you added though. I just need to confirm that you are a k-12 school or equivalent. I am 99% sure you qualify, we need to be 100% sure before we can add anyone to the database.
All you need to do is post something to this forum saying something like “Yes, we are a k-12 school” or “No we are not a k-12 school.”
Once I have that we are all set to go!
Hi Casey,
Yes, we are K-12 school.
Thank you.
Good morning,
we are a high school, “Liceo Andrea Maffei” in Riva del Garda and we also have the same problem accessing sketchup. Our website is: https://www.liceomaffei.it/
Our Google Suite for Education domain is @liceoandreamaffei.it
We kindly ask you to add our domain to the white list, so that we can use sketchup.
Thank you and good day.
Hi everyone. Thanks for the posts. I’ll do my best to address everyone all at once so just look for your name for the part that is important for your situation.
First up I’ll address you @trong.nguyen. As you have confirmed everything I need I will get you added right now. By the time this post is live, the database should have refreshed and you will be all set to deploy the app if you have not already done so. If you are still seeing the error let me know and we can start troubleshooting.
As for you @Liceo, I am happy to get you added too but I can’t quite get everything I need from your site as I don’t speak Italian. If you can confirm that you are a k-12 school or equivalent in a post, then we are all set! No need to post anything particularly fancy, just a post like the one above you is perfect.
If anyone in the future is seeing this error, please make sure that your initial post has all the info we need so we can fix it. If you do not provide both a domain and verification you are a k-12 school, we can’t do anything to help until we get that. If you also want to share a website link that is helpful too but not required.
Good morning Casey,
We are K-12 school.
Thank you.
Thanks for the quick reply @Liceo. I’ll get you added right now and once the database update goes through in a minute or two, you will be all set to deploy the app if you have not already done so. Just make sure not to skip any steps as that can cause issues later on.
If you are still seeing the issue, let me know so we can start troubleshooting right away.
Hello Casey, could you please verify our account since I just registered it and I get the incorrect login error, I attach the screenshot, our domain is G-Suite @iejesusmariaocampo.edu.co and the website is https://www .iejesusmariaocampo.edu.co/ we are a public primary and secondary school.
thanks for you help
That dialog often shows if your browser is blocking popup windows. Look to see if there is something in the browser that you can click on to allow popups. For me I get this:
Clicking the icon on the right is enough to solve the problem.
Thank you! now everything works perfectly!
Devis.
Hi @sistemas, thanks for the post. I am happy to assist you in getting you added to our database, but I need you to verify you are a k-12 school or district. I was able to load your site and while I am 99% sure you qualify I need to be 100% sure before I can do anything in our database. Can you reply to this post and tell me if you are a k-12 school? Once I have that I can get you added right away.
Hello,
I have installed the “SketchUp For School” application via the Google Workspace For Education admin console. We are unable to connect, and I have learned from this discussion that we need to provide you with our domain and website information. We work with Google Suite and Microsoft. Here is the necessary information:
Google Domain: @site.asty-moulin.be
Microsoft Domain: @centre.asty-moulin.be
School website: www.asty-moulin.be
Thank you for your assistance.
Hi @AnneH, thanks for the post. I am happy to get you added but I need confirmation that you are a k-12 school or equivalent. I tired to locate that info on your site but I don’t speak French so I need to ask as we can’t rely on Google Translate for this sort of thing.
All you need to do is answer this post and let me know if you are a k-12 school or not. Just a simple “yes, we are a k-12 school” of a “No, we are not a k-12 school” is all I need. Once we have that, we can get you added as soon as possible.
Hi,
Thank for your answer.
Sorry for my English.
I want to be correct with you.
What is a k-12 school?
Our students are between 12 and 18 age old. Our school is a secondary school with technicals and professional options.
I hope it’s OK and we will have access to the application.
Have a good day
Anne Herbillon