Hello everyone. This is my first post here.
Our company has an Oculus Rift and we also have a license of SketchUp Pro 2018. I went in, downloaded, and installed the SketchUp Viewer VR Desktop App and also installed the AR/VR Viewer extension for SketchUp. The AR/VR Viewer extension seems to work as it can find my desktop computer (which is what my Oculus is connected to. We have a dedicated desktop computer that was built specifically to run the Oculus Rift). I am able to publish my models using the AR/VR Viewer extension. However, when I open up the SketchUp Viewer VR desktop App, it tells me that there is no vr device connected. The only option is to continue without connecting a device. When I click that, it takes me to a screen that says “In order to view your own content, please sign in with the account associated with your SketchUp Pro or SketchUp Studio subscription.” I have an account (because I was able to sign in and download the apps) but when I go to sign in, the login screen just sits there and nothing happens. It’s like the login is stuck.
One last thing…when I publish a model, the desktop app will tell me there is a new model available. However, I can’t do anything with it and that window showing that a new model is available goes away after a few seconds.
Any help here would be much appreciated.