SketchUp Pro 2019 - License not working

#1

Hi,

I have just purchased the annual subscription for SketchUp Pro 2019, I have downloaded it onto my desktop however when I open it up and click ‘License’ it only lets me access my SketchUp Trial and not the full SketchUp Pro 2019 that I have purchased.

I have clicked Classic and this states ‘No classic license found’.

I would add my License serial number and authorization code however this has not been e-mailed to me, I have requested the license information and it still has not come through to me.

Can anyone help please?

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#2

• Customer Support Center: Contact Support

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#3

I have tried to contact customer support but I need my serial number to do so.

When I request my serial number to be sent to me nothing happens.

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#4

If you are subscribing, then you don’t have a license and just use the screen to log in with your Trimble ID.

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#5

The application will continue to show the 30 day trial until it expires. After it will display the subscription you purchased.

You can see your purchased subscription in your management portal (AMP).

https://help.sketchup.com/en/account-management-portal

If you are the admin for the subscription (most single purchases will be both Admin and user), you will see the subscription you purchased.

In the Members area of the AMP, you will be able to see the subscription seats that have been assigned and you will have the ability to provision un-assigned seats to users on your team.

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SketchUp 2019 License
#6

A lot of users (mainly outside USA) have bought a license through a Official Reseller or SketchUp Partner.
This is certainly not uncommon if you won’t want to bother about all the subscriptions or licenses and handle it over to a third party.
Will there be any info on that info in the AMP Portal? @ChrisDizon?

EDIT: I can see in the help pages that it should be doing that!

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#7

Correction!!.. once you have been provisioned a subscription seat, you should see the subscription Active in the License > Subscription dialog


It is in the AMP where you will see the Trial entitlement still existing along with your Subscription.

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#8

Chris,

Does this look normal to you? See picture;

Mike Dee

Director

Architectural Design Yorkshire Limited

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#9

Mike

This screen would denote a signed in user who has not been provisioned with a subscription seat of Pro.

CD

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#10

Mike,

I have sent a forum private message to you.

Cheers
CD

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#11

Just bought the 2019 $299. No license info was sent. What is going on with the new licensing model???

Just got an email saying “You have been assigned a license to SketchUp Pro.” Cmon Sketchup, how do I get my license?

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#12

Read Aaron’s post farther up this thread.

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#13

I am having the same issue and I am under a deadline and have no program to use! When I am looking at the screen above it says SketchUp trial expired but I have already purchased SketchUp Pro 2019. I can’t access a license number through the application because it is greyed out (because it thinks that my trial is expired). Therefore, I can not put in a license number to access Customer Support. I have tried deleting all SketchUp apps and clearing caches and re-installing… nothing. HELP!

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#14

What did you buy, exactly? Subscription or perpetual?
How much did it cost?

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#15

SketchUp Pro 2019 subscription $299

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#16

Did you click on Subscription in the Welcome panel? The Subscription only requires you to sign in to your Trimble Connect account with your e-mail address and password.

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#17

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#18

This is what I see on the Welcome panel…

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#19

And this is what I see when I click subscription…

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#20

Click on the little head icon in the upper right corner to sign out. Quite SketchUp, reopen it and click to sign in.

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