I have just purchased the annual subscription for SketchUp Pro 2019, I have downloaded it onto my desktop however when I open it up and click ‘License’ it only lets me access my SketchUp Trial and not the full SketchUp Pro 2019 that I have purchased.
I have clicked Classic and this states ‘No classic license found’.
I would add my License serial number and authorization code however this has not been e-mailed to me, I have requested the license information and it still has not come through to me.
If you are the admin for the subscription (most single purchases will be both Admin and user), you will see the subscription you purchased.
In the Members area of the AMP, you will be able to see the subscription seats that have been assigned and you will have the ability to provision un-assigned seats to users on your team.
A lot of users (mainly outside USA) have bought a license through a Official Reseller or SketchUp Partner.
This is certainly not uncommon if you won’t want to bother about all the subscriptions or licenses and handle it over to a third party.
Will there be any info on that info in the AMP Portal? @ChrisDizon?
EDIT: I can see in the help pages that it should be doing that!
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I am having the same issue and I am under a deadline and have no program to use! When I am looking at the screen above it says SketchUp trial expired but I have already purchased SketchUp Pro 2019. I can’t access a license number through the application because it is greyed out (because it thinks that my trial is expired). Therefore, I can not put in a license number to access Customer Support. I have tried deleting all SketchUp apps and clearing caches and re-installing… nothing. HELP!
Did you click on Subscription in the Welcome panel? The Subscription only requires you to sign in to your Trimble Connect account with your e-mail address and password.
