You should also be able to assign the license in the Account Management Portal, in the Members section, click the + button and add your emailaddress
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This worked! I think it’s a bit ridiculous that I have to manually enter an email to associate to the license since I’m the only one that purchased it… anyway off my soap box. Thank you for your help!
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Yes, it should default to assigning to you, you could always change it. I think the page is set up so that someone could buy several subscriptions and then assign them to different employees. But that makes a single user subscriber seem like a special case, when it is possibly the majority.
I am experiencing the same issue with my sketchup subscription, I bought the student version. I already tried logging out and logging back in after restarting the app.
It would be great if the users would get more detailed info about license activation in the e-mail, that is sent after purchase. Or lead to a help page.
For student/teacher licences it would be better to assign the license to the same e-mail that was stated in the order, so they don’t have to do it manually.
Right now I’m also unable to assign multiple licenses to a single e-mail. Can that be done?
The answer I gave in this other topic turned out not to be needed, but it would do for you. Except the part about Shop. Once you have added yourself as a user, come back to SketchUp, if it still says Trial, use the icon in the upper right to sign out, then sign in again.
Here’s the post I did: Adding users to Sketchup shop - #5 by colin
I tried that and it still doesn’t work.
THANKYOU! I was getting really annoyed after having purchased the license and no way to get it to work or get in contact with Trimble (since everything is dependent on your subscription details that you can’t access because you can’t log in).