I contacted the support desk several times, yesterday I spent 3 hours in the call center/computer system to reach someone … just to experience over and over again as the computer hangs up on me while I listen to their music. Today I enjoyed another half an hour listening to the initial 5 minutes before I get to the music and than left another voice mail.
I can’t use my 2017 version, the 2016 trial version worked like a charm. I have sent over 10 emails to the support desk, … and no solution. To make it even worse from a customer perspective, one support guy tells me I don’t get back to them. Well guess what, if you guys don’t respond to emails there is no communication.
One recommended course of action is to follow … a windows procedure, but I have a Mac and they know that, they didn’t even acknowledge that.
I have never seen a better example of failed customer support, easily outdoing Microsoft or a phone call center.
In my case it is very basic and I wrote it over and over again to Sketchup support … the Mac I use for the time being came pre-installed with a case-sensitive hard drive (don’t ask me why), and for the near future I can’t not swap this specific hard drive. By giving me a 2016 activation code I could at least use Sketchup until I worked on a solution on my side or Sketchup upgrades 2017 to the 2016 software which runs perfectly.