Sketchup plugin icons are suddenly extremely tiny

SketchUp Pro
1

Hi
I am using Sketchup 2022 for a long time with a lot of plugins.
It worked perfect until today.
Today suddenly part of the plugins icons became extremely tiny, can’t work with them.
Not all of them. I don’t know how to change them back to how they looked before.
Can you please help?
Thanks
Rachel

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2

Have you changed the scale factor of your monitor to larger than 150%? Have you added or disconnected an external monitor?

3

Yes, I have changed scale factor, it is always changed. Same values.
And yes’ I work with laptop + 2 external screens.
For now it is a little better, but not completely. This is the situation for now:

  • I have disconnect and reconnect the 2 external screens + restart the laptop.
    Everything on Sketchup screens looks fine, I work on the external
    But
    There are plugins, which I uaually used to keep open for use on laptop screen, and they look extremely tiny.
    If I drag them to the other screen the scale is ok.
    If I drag them back - tiny again.
    I attach some photos - of the main sketchup screen + plugin on laptop +same plugin on the external screen
    I appreciate your help
    Thanks
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4

Just thinking out loud :thinking:

The first thing that comes to my mind. The resolution of your screens do not match. If one monitor is set to (exaggerated example) 1024x768 with large icons and the second monitor is set to 2560x1440 with small icons, this could explain that difference in display.

If possible make sure both monitors are set to the same resolution and same icon size:
set one resolution to both monitors

I have two identical monitors in the office, so I don’t have this problem.
At home I have two different monitors with different resolutions where I have experienced this problem.

Another thing I thought about. Have you perhaps changed the icon size within Sketchup in the toolbar menu>options, which could make them look different on multiple monitors at different resolutions?
sup23 change icon size

5

Thank you very much for your detailed answer.
Screens resolutions are syncronized, same as always.
And no’ I didn’t change anything in Sketchup, nor in Screens.
Trying to work same as always

1 Like
6

Does Trimble have Remote control support service?

7

Perhaps yes, you should contact to them:
Technical Support | SketchUp Help

Be aware of:

  • Sketchup 2022 wont be change at all, there are newer versions available.
  • The issue most likely caused by 3rd parties (Windows update, graphic card driver…etc), since Sketchup 2022 did not changed. You can try to update your graphic card driver from Nvidia site.
  • The problems are related to some of the icons of 3rd parties Extensions, which are out of Sketchup teams hands.
  • The Sketchup support team might still be willing to help… :wink:
8

Thank you very much :rose:
I have tried Graphic cards driver update, no change

9

I have an old thread from when 24 just came out dealing with this… and i was provided the correct answer to resolve it. There are multiple places to change font and windows sizes and icon sizes and it can get convoluted real quick. I had the opposite problem, fonts were too big in pop up windows of plugins.

10

Thanks @jlo1
Can you please send the link to the thread?

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