Sketchup not recognising my subscription

[iamlee14]

When I sign into SketchUp it is only allowing me to use the free version, but my subscription is paid and valid until May 2026.

[DanRathbun]

Your profile says you have a Go subscription. Is this about the Web edition or the Desktop edition?

[iamlee14]

This is about sketchup on IPad.

It has always worked before but is only allowing me to use the free plan as view only.

[Danimaupin]

Are you signed in with the right email? Sometimes apple assigns a unique email when applying in order to avoid spam mail.

[iamlee14]

It’s the right email it even states that I have the App Store subscription for sketchup go in the ‘my account’ section, but won’t let me use it.

Is this still fallout from the Microsoft Azure issues earlier this week?

[DanRathbun]

Have you contacted support to open a ticket? This should always be the first step.

[iamlee14]

I have last night, I was just wondering if there was anything I could do to get the app to recognise my subscription..?

[ateliernab]

@iamlee14

Is this still fallout from the Microsoft Azure issues earlier this week?

not likely.

when people take subscriptions using their apple account, there is a chance they’re not immediately recognised : your apple account can be set as “hide my email” or something like that. if you choose to “login using apple” then it doesn’t use your actual email (hidden) but a proxy email. and because of that, if you try to login with your email (and not by picking apple as a login) trimble sees it as a second account. not the same.

these links talks about it.

iPad Air. Can’t create a new sketch with “Go”

I removed your email address, this is a public forum, and it would be easy for your details to be added to spam bots. The problem with your account is that when you set up an email with Apple, you chose the hide my email option. I’m not sure which of the email addresses is your Apple ID, but to Trimble you are known as having a privaterelay.appleid.com address. That’s the one that has a Go subscription. The easiest solution for now is to use the Sign in with Apple option when signing in to the…

SketchUp Studio setup

When you previously had SketchUp Go, you signed in with Apple, and chose to hide your email address. For your Education Studio subscription you signed up with your real email address. If you continue to sign in on iPad using your Apple ID, you won’t get connected to the Studio subscription. You could sign in to https://app.sketchup.com/ using the Sign in with Apple option, to see what models you had made during the time you had Go, and maybe download any that you need to keep. Then sign in agai…

[iamlee14]

Thanks for that, I didn’t hide my email address. I’ve had this subscription since 2022 with no problems.

Surely if it thought it was a different account the ‘about’ page wouldn’t say I have a subscription would it?

[colin]

We know of two emails for you, one is hotmail the other is googlemail. The hotmail one only has a Free entitlement, the googlemail one has the Go subscription. Make sure you’re signing in with that one.

[iamlee14]

Hi Colin,

You’re amazing. Thank you.

Not sure how that email address was used as it’s not linked to my apple account, and it’s not an email address I use, but thank you.!!!