Tech support

[ateliernab]

@Box

So it took roughly 15 posts to clarify your issue.

well turns out it got solved in the other thread (from saturday night) asking for help.

Sketchup not recognising my subscription

We know of two emails for you, one is hotmail the other is googlemail. The hotmail one only has a Free entitlement, the googlemail one has the Go subscription. Make sure you’re signing in with that one.

and it was a matter of using the right email.