I’m using a brand new work laptop (H.P.) and struggling to launch the sketchup application. This is a clean install of sketchup Pro 2018, is licensed, running on windows 10 with all updates. I installed from an exe and used “run as administrator”.
I’ve been able to open sketchup files after a PC restart. However:
- i cant open multiple instances of sketchup. The Welcome launch screen opens, but nothing happens after that. then I unchecked “show tips on startup” and now nothing happens at all when i launch the program.
- After sketchup starts the first time, and I close it, I can’t open another sketchup file. Nothing happens.
I’ve tried opening existing models and also blank files.
Looking at Windows processes, I see no sketchup programs running but a lot of “Sketchup Application” background processes, and Sketchup Webhelper.exe processes. . Some show 0.1% cpu useage and all show a few megs of RAM used.
(I’m guessing i tried to launch sketchup lots of times, hence the multiple processes).
I should note I’m logged in to an office network remotely. Could sketchup be looking for a file (template or component library?) in a network location it can’t see or doesn’t have authorisation to access?
Before I perform a clean install (takes ages) is there anything I can try?