Sketchup free via web suddenly shows webgl problem

Hello from Spain! I’m a school teacher and I’m using sketchup free via web because our computer can not support the desktop app. Everything worked perfeclty but since last week our computers show this mesage:
Sorry. We encountered a problem with your web browser’s WebGL support
I’ve already check the webgl parameters on Chrome but it does not work, Does it mean that our computers are deprecated??
This is our hardware info:
intel celeron e3400 2.60 GHz - 4GB RAM

Thank you very much for your answer in advance!

The desktop version of SketchUp 2017 requires OpenGL version 3.0, such computers are usually capable of OpenGL ES 2.0 (~= WebGL 1). Older SketchUp versions even ran on computers not WebGL-capable.
The web version my.sketchup is — I suppose — always losely based on the latest SketchUp version.

If the web version once ran on your computers, I think they are WebGL 1 compatible.

  • It could be possible that my.sketchup now uses some more WebGL 1 extensions that not all graphic chips provide. But I am not aware that it significantly changed its requirements (like to WebGL 2).
  • It could be a change in Chrome. Whether WebGL “works” depends on the browser’s implementation. Sometimes they blacklist graphics chips or make breaking changes. Did you check against Firefox as well?

Check this thread?

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OK, apparently they switched to WebGL2. Follow catamountain’s linked thread and check that Chrome has not disabled it.

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Thank you so much! According to that thread this problem is temporary and the development team will maintain an old fork so older computers can still run Sketch Up :wink:

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This is a good example of why I think desktop applications are superior to web apps. They don’t just magically stop working (unless you are on Win 10).

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