SketchUp for Schools and Microsoft Store App

Good Morning all,

We were hoping to use the Microsoft Store version of SketchUp at our school. We have encountered a small issue and i was just wondering if anyone had any ideas or anything we may have missed.

We have installed the Microsoft App and we try to sign in and we get unable to connect to account. So i found the online schools guide. It took me to the web version that i was able to sign in and accept the 365 app settings for everyone and myself which worked on the Web. It made a small difference on the App and it looked like it would go in but now it is stuck in a loop signing in.

This happens on a few machines and different users. I’ve tried resetting the App but it hasn’t made any difference . If anyone has any ideas we would be very grateful.

Many Thanks

If you mean SketchUp for Schools, do you sign in with a Microsoft schools account?

@Steve_Ketchup may have ideas.

Hi thanks for replying

We login using the Microsoft schools account button. We have a commercial style domain name not a .edu or but we have educational licenses so i think that should be ok but not sure if that is qualified :/. Odd thing is we can login to SketchUp for school online and it goes in but on the app it just loops.

Thanks for your help

@KCSunUK Sorry for the slow response! If you are still encountering login issues can you please provide me with your school’s domain so I can add you to our list of approved users? Often times SketchUp for Schools mistakes edu domains for commercial ones and blocks users from accessing the app.


Thanks for getting back to me Steve. We have two school domains one for our Prep and one for our Senior school.

Very Grateful Thanks


Thanks Kevin! I’ve added both domains to our whitelist so you should now be good to go. Please let me know if there is anything else I can help you with.

Thank you Steve much appreciated. Take care and stay safe :smiley:

Morning Steve. the edu web app now works fine but when we try to use the MS Store version it loads the icon in the middle then prompts to login using Microsoft then it goes to the 365 Sign in page and then sits saying finding accounts then says unable to find account. The account im using is the same as i login fine with the web app. Do you have any ideas?

Many Thanks


Please would it be possible to add our domain to the whitelist?
It is:

Many thanks

@feltons I’ve added you to our whitelist, you should be all set!

1 Like

Hi Steve,

Thank you for adding us to the whitelist. I’m still having some issues though. I’ve tried signing in with a test student through this address:

After signing in I get the message:


It looks like you’re having trouble signing in. Make sure you’ve enabled pop-up windows for SketchUp, then complete sign in using the pop-up window that appears.
Please note: SketchUp for Schools is only available for students and teachers in primary and secondary education programs.
In order to access, ensure that:

  1. You are using a Microsoft Education account, and
  2. Your account administrator has enabled SketchUp for Schools on your domain.

As far as I am aware I have completed the steps required, I have added SketchUp for Schools to our Microsoft Store for Education account. Is there something else I’ve missed?

Many thanks