So i recently got a new computer at work and i went to download sketchup onto it and it wont let me. I keep getting error messages and the install stops, how do i get it on my computer?

Are you really still using Windows 7 on “this new computer”?

No i never said it had windows 7, it has windows 10.

Your profile indicates you have Windows 7. That’s the only information we were given about your operating system. [Screenshot%20-%201_2_2019%20%2C%203_13_36%20PM]

Oh. Well i have windows 10 pro now with a 64 bit operating system and processor, 16 GB of ram and currently 158GB of free memory so i would assume i have the sufficient qualifications needed to run the program, especially since the computer that i had it on was alot older.

How about updating your profile, then? So you’ve downloaded SketchUp 2017 Make, correct? And exactly what steps are you taking to attempt to install it?

Yes i downloaded sketchup make 2017. Ill hit download and the .exe file downloads to my computer, after it finishes i click on it and the sketchup make box comes up extracting the installer, the installer starts saying welcome to sketchup make 2017 click next to continue so i click next, then it ask…

The correct way to install it is to right click on the downloaded exe file and choose Run as administrator from the context menu. You need to do this under your normal log in to Windows.

I just tried that and i still get the same dialogue boxes and the same error box at the end of it all.

And ive never had to do that for any other program and weve installed alot of programs and this is the only one giving me issues.

There’s plenty of threads here that talk about why Run as administrator is required for proper installation. I wouldn’t have brought that up if I wasn’t trying to help you get SketchUp installed. Going back to read through the thread…Have you tried installing SketchUp 2018 Pro? You say you are inst…

Sketchup download trouble

SketchUp

SketchUp3D_de January 3, 2019, 2:50pm 28

if the setup routines of the MS runtime libraries are crashing you systems seems to be somehow corrupt, removing all of them (= v2015/2017 x32/x64), restarting Windows and installing them freshly again might help:

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Sketchup download trouble

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