I just updated to the latest version of 2021 Pro yesterday (from an earlier version of 2021), and now the program falls on its face when I try to open any file in my library. I cannot tell what the problem is for the life of me.
Edit: The program is also crashing if I try to create a new file. I can literally do nothing with this software right now, and that’s a big problem being in the middle of a build. I’ve ran a repair and uninstalled/reinstalled with no avail.
I didn’t run as Admin, I’ll try that. I did update the drivers a few weeks back, but that didn’t affect the old install. I’m not sure what you mean by “set to display SketchUp”? I’m more than happy to check the settings, but not sure what I’m looking for.
Edit: also of note, LayOut works perfectly fine and opens all my files. This is the part that is scrambling my noodle.
Are you sending the Bug Splat reports in? It’s only 6:10 am in Colorado so kind of early but if @colin has a chance when he gets in to work he could look up the Bug Splat report and give you an idea of the cause.
I found 2021 clashed with earlier versions on one of my systems, Once I uninstalled all other versions it worked. 2021 not showing in the app menu is the main similarity. I didn’t have the crashing issue.
A bit drastic if you keep older versions for compatibility with some extensions.
There is an issue we know about that is provoked by certain docking stations. The only certain work around for now is to not use that docking station. You could try a test running only on the main monitor, and see if the crash goes away.
If you do have that situation, do you have time for me to do a test on your machine? It might helps us to figure out why the crashing happens. We have not yet been able to get one of our PCs to fail that way, which makes it hard for the developers to track down the issue.
We did a screen share so that I could investigate the known issue I mentioned. It turned out though that it was quite a different issue, and that you would get a bugsplat even if all you did was close the welcome screen. The bugsplat report suggested something wrong with the C++ libraries.
Following a support article about that (on Autodesk’s site), we uninstalled all versions of C++, and then normally would have downloaded the latest installer from Microsoft. Instead I ran the 2021 installer again, to find that it didn’t install the C++ libraries. I will report that to colleagues.
What did solve the problem was to install and run 2020.2, after that 2021.1.2 ran ok, and the original crashing issue was fixed.
I realized something. With SketchUp I had done a repair, and not an uninstall and reinstall. It could be that the SketchUp repair does not also do the C++ repair. Which does mean that in some cases a repair won’t help, and an uninstall reinstall might. In this case though I think something was wrong with the C++ libraries.