I am running a subscription copy of Sketchup Pro 2025 and have had no real issues until today. I work in multiple locations and typically have to deauthorise licences to allow me to open 2025 at home.
Today I attempted to open the sotware and although I can launch it wont open a new model or any existing files and closes without a bug splat or any other error message. I have deauthorised 2025 on all other PCs, updated graphics driver, uninstalled and reinstalled but no change. Can anyone assist?
Did you update to the 2025.0.3 release (build 25.0.660 on Win) ?
Have you opened a ticket with Support ?
Sometimes Windows traps application crashes and creates a report … see:
How to detect the reason of crash? - #3 by DanRathbun
and:
SketchUp 2016 Crashing on Startup - #4 by DanRathbun
Windows may also have created a memory dump file to go along with the report. Check:
%WinDir%/Minidump
.. and …
%LocalAppData%/CrashDumps