Sketchup stil crashes during opening file (at the office)

SketchUp Pro
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1

Somehow sketchup2025 (second install and repaired with downloaded installer today) at the office crashes on startup opening first file.

Update windows, done.
Update sketchup, repaired.
Update others, all up to date.
At home sketchup2025 (first install) works fine on my laptop, but somehow at the office for days the program crashes.

Already replied to an other open post about sketchup crashing, but no answer/solution found yet.
So i am giving it another go with this new post.

How to fix my sketchup2025 at the office, anyone?

PS deleting the signin file also did not work.

2

Thanks for the post @AnnoNiem and sorry to hear that you are having trouble getting 2025 to work at your office. If you have not already done so, can you open a support ticket? Filing an official support ticket will get you guaranteed support. It may take a while for the support team to get to your ticket but the sooner you get it filed, the sooner they will reply to you. Additionally, I’ll send a message on your behalf to our support team to see if they can give me an estimate on when they can get back to you.

I’ll also run a few tests on my end to make sure there are no server issues on our end just to rule those out. Finally, I’ll @colin as he is pretty good at solving these things, although he may be busy this morning so it may be a while before he can reply.

In case you need a link to the support page, it can be found here: https://help.sketchup.com/en/contact-support/technical-question/form

3

Thanks for your reply.

Not sure if it is something on your (server) side, since sketchup2025 starts and works fine at home using my old laptop. The “crash” only happens with the desktop workstation at work.

i’ll try to send a ticket tomorow, thanks for your advice.

4

I just sent the service ticket.

Not sure if this is as attended, but some of the input fields seem very small?

And no clue what to enter at the two fields without info, see the fields with “?”

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image800Ă—188 14.5 KB

5

Update: The second reinstallation worked!

After downloading the latest SketchUp 2025 installation, I tried repairing the program, but that didn’t solve the problem.

So I tried reinstalling it, which also didn’t solve the startup problem. But somehow, the second attempt at reinstalling SketchUp 2025 seems to have fixed the startup problem :partying_face:

I won’t be able to test the functionality until next week…

6

Update2:

Yesterday i re-installed some basic extensions which did not cause any issues.
So today i re-installed our main DL-Light extension and the program once again crashed during startup.

I have informed deluminaelabs about this issue, and shared the indfo with sketchup support.

So i once again will uninstall and re-install sup2025, and wil have to fall back to sup22 to be able to do my work.

To be continued…

7

its not extentions, v2025 is absolutely the worst version in SU history - tons of crashes (new graphic engine?) and growing number of shortcut issues

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wait to see 2026, it’s even worse. they’re adding a random crash timer. every time you launch SU, a timer starts, when it reaches 0, it crashes. I swear. true story. mean mean trimble. :clown_face:

also, yeah, from what AnnoNiem just wrote…

it’s the extension.

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Think/Hope so two, already contacted them.

It’s under investigation …

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out of curiosity, do you have the extension importer installed / activated ?

last year, upon release, some people had crashes because of it, somehow it was still scanning for missing plugins or something.

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Don’t think i have that installed/activated :thinking:

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I swear. true story. mean mean trimble. :clown_face:

if I’m not mistaken you get paid for showing kids how to group cubes and how the circle works, right? No doubt the program is rock solid on your end

13

indeed you are mistaken, I get paid to train architects and designers, landscapers, and the odd engineer. no kids there. I also get paid to model stuff.

coming to the forum and helping people I do for free. Someone has to balance your negative energy.

edit : no clown emoji. I’m not making a joke.

1 Like
14

you forgot a neat clown emoji

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I know what emoji you forgot.

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Working same or better for me than 2024. I skipped 23, stayed on 22 until I heard 24 was stable.

I wonder what about your system/ configuration / use makes it so prone to crashing.