Sketchup 2023 Bug Regarding Floating Trays on a Second Monitor

Technical Problems
62

So by way of an update;

  1. I have the floating trays and toolbars in SU working pretty much the way have have in the past.
  2. In SU, the preferences dialog box opens, but cannot be found. Need help with that.
  3. Same (almost) for LO with the exception that the width of the Scrapbook (in a separate tray) needs to be dragged to the correct width upon reopening the app.
  4. In LO, the placement of floating trays is very jerky and not in ‘realtime’, requiring many attempt at lining things up. YES, very OCDC of me.
  5. How this was achieved - Stopped running my Mons at 4k. New resolution is 1920x1080 with scaling at 100%. Deleted all non W10 video drivers. Multiple restarts. New Nvidia driver released today (531.29).
  6. I see this as not a solution but a work-around as it compromised the ‘crispness’ of screen text in some apps.
  7. Will I now migrate to SU2023? Only after a sys-backup so restore is possible.
  8. I still maintain that SU should be able to be customised manually as the UserDockLayout.xml file that saves the current workspace is super buggy.
63

oh that’s a pretty common windows problem on multi screen it appears.
you could try this. it’s a bit of a gettho fix, basically it allows you to move the pref panel that is hiding outside of the limit of your screen.

I had the same when using two extra screens on my laptop, fixed it once, never had the issue again

1 Like
64

Thanks very much [ateliernab]. Worked perfectly.

Further update;
I have W11 operating on the same PC. Have installed SU2023, current Nvidia driver, etc. SU trays/toolbars work much better, but LO tray are still jerky and display artifacts on other screens while moving. So, I’m sticking with W10 & SU2022 for now.

65

Have you done System>Display>Graphics for Layout ?

66

Actually No. I added SU but neglected to add LO. Done now. That has made moving them easier and with less static. Thanks for the reminder.

67

Can confirm that System > Display > Graphics, and adding Sketchup 2023 to the list and setting it for High Performance does not resolve the issue for me.

All 3 monitors are currently running off of my NVIDIA RTX 3070 Ti GPU (No onboard graphics). Attached is my DXDiag with just the video devices listed, if you think I need more, I can include the Sound and Input/USB/Disk devices.

DxDiag.txt (60.7 KB)

Updated my drivers a second time, GeForce Game Ready Driver 531.29 does not resolve.

Thus far, the only difference between my main monitor where Sketchup loads, and my second monitor where the tray loads, is my refresh rate (Main monitor has 165Hz refresh, second monitor has 144Hz refresh rate). Setting both monitors to the same refresh rate does not resolve.

Anything else come to mind?

Edit: Also, just wanted to confirm that updating to the latest version of Sketchup 2023 didn’t resolve, so no fixes for this implemented yet.

Sketchup Pro 2023
Windows 10 Pro version 21H2, OS Build 19044.2604
AMD Ryzen 9 5900X 12-Core Processor, 3.70 GHz
64 GB of RAM
NVIDIA GeForce RTX 3070 Ti
Monitor 1: AORUS FI27Q-P 2560 x 1440 (100% Scaling)
Monitor 2: AOC CQ27G1 2560 x 1440 (100% Scaling)
Monitor 3: Acer Nitro KG241Y 1920 x 1080 (100% Scaling) (I don’t use this one, but I have tried loading the tray from this monitor as a test, same results).

68

I am experiencing the same issue with trays not loading properly. I seems to be worse on secondary monitors. I have 3.

Similary, those trays are constantly unresponsive. I cannot collapse a tag folder or rename a tag. I just sits there.

Please help, sketchup!!!