I have been using SU2019 plus several extensions (free and paid) for months without issue. Then one Monday morning, I started SU and none of my extensions loaded at startup. I noticed in the extension manager all plugins where listed but grayed out.
So I try reinstalling one of the extensions then ALL extensions come back, and the list of extension in the manager is no longer grayed out. If I close SU and reopen the same issue repeats.
I reported this problem to my employer’s IT dept. They have been working with Trimble directly and this is what they’re final response was.
“We closed your plugin ticket because there is currently no fix or work around for the plugin issue. We have contacted Sketchup and this issue is a known problem. Sketchup did provide their best practices for working around the issue, this work around does not resolve the problem. We have been notified by SketchUp that once the issue is resolved they would be in contact with us.”
So my question to the community is…Is this true? Has anyone else encountered this issue?