User is receiving “Failed to read RBE/RBS file errors” from the four default Trimble extensions as soon as he tries to open or create any project.
Following tips from other posts with the same issues he has performed the following actions:
Uninstalled SU 2019 and 2021
Deleted any program files I could find, including those in C:\Users\Work PC\AppData\Roaming by deleting entire “SketchUp” folder
Did search on C drive for anything “SketchUp” – no program files left.
Restarted my PC.
Downloaded SketchUp from link provided by Educandi.
Ran the installer as Administrator by right-clicking.
SU installation completed. Did not run SketchUp initially.
Instead, first checked the AppData Roaming folder where there has been the “SketchUp” folder containing the extensions/plugins. Result: it’s empty (no SketchUp folder)
Now running SU for first time by double-clicking on SU desktop icon. Accepting T+Cs.
Sign In pop up appears and I click Sign In.
Web browser pops up and I sign in with my Trimble credentials.
SU starts after credentials confirmed.
I select a blank new project. Load errors appear.
Roaming folder now contains a SketchUp folder.
Inside that folder are now the plugins which SU cannot read and therefore creates the load errors.
It appears as if that folder gets populated automatically through the web. Something in my license / account setting must tell SU to insert those plugins every time I start SU.
Even if I uninstall those plugins either through the Extension Manager or by deleting the files directly in the folder, when I re-start SU, they are back but SU cannot read them.
Also tried uninstalling the plugins using Extension Manager before installing them again using Extension Manager – same load errors appear.
I note that none of the other posts with these symptoms contain a fix, most are closed after lack of activity. Is there a fix for this problem? Any suggestions on next steps?
Geoff Powell, educandi