Hey Everyone, need help. There are some laptops in my company that has this error message that appears for certain plugins (Eventhough things like Sandbox comes with sketchup when installing.
Methods I have tried to help after reading a few forums.
uninstalling and reinstalling but “run as adminstrator” Sketchup.
Uninstalling and deleting any sketchup folder from %appdata%
Delete plugins associated with following plugins and reinstalling them.
All 3 methods does not work. I am stuck.
Extension Errors Report
SketchUp: 24.0.553
OS: Windows 10
Ruby: 3.2.2
Extension: [unknown] Error: Failed to load file (Failed to read RBE/RBS file.)
C:/Users/Ronald/AppData/Roaming/SketchUp/SketchUp 2024/SketchUp/Plugins/habitat_site_context.rb:6:in module:HabitatSiteContext
C:/Users/Ronald/AppData/Roaming/SketchUp/SketchUp 2024/SketchUp/Plugins/habitat_site_context.rb:4:in <top (required)>
You seem to doing the right steps to try to resolve this.
The listed su_ extensions etc are all Shipped with SketchUp and copied over to your plugins folder as SketchUp starts, so somewhere permissions are getting messed up because SketchUp can’t read the copied files !
I assume the files do get copied over from the Shipped folder ??
Unfortunately a failure to read could either mean it’s not there or it is there but it’s unreadable…
What’s their Properties… set to ?
They should be ‘full’ - read/write/execute etc
What’s the Properties… of your Plugins folder set to ? etc…
I mine I have an extra ‘user’ = Account Unknown +line of numbers - I suspect this is the part that gives SketchUp access ?
It seems that something about your system is stopping SketchUp getting its correct Properties set up ? @TheOnlyAaron, @colin or others might help…
I don’t think it will solve the problem, but you could update to the latest version of SketchUp 2024.
I checked the original bug report, and it still shows as being open. The one Dan mentioned is closed currently, because of changes in 2024 that should have helped.
I added a link to this post to the internal bug report, so that the developer know that the problem still can happen.
I saw this thread but only one computer has a user that starts with r. I tried running the sketchup installation file up and during the promopt click repair, on different laptop and restart sketchup it still didnt work.
There are questions to answer such as does your user name have any Unicode characters in it?
What character does your username begin with?
Did you run the installer via right-click “Run as administrator” ?
If not, reboot machine (to clear memory,) and redo install (as above) and choose Repair
Does your username have any non-ascii letters or numbers in it - e.g. something with an umlaut ?
Also have you done the ‘Repair’ using ‘run as administrator’ on the installer’s exe file - it affects nothing already installed and fixes things like permissions.
Even if your user-account has admin powers, double-clicking an installer’s exe to ‘run’ it can mess up permissions in unexpected ways…
Shut down. reopened, re-ran the installer as the administrator.
On the first clean re-install, there was no 'repair" option screen pop up during the process, so I repeated steps 1 & 2 again.
The second clean install, the “repair” option screen pop up came up. I clicked repair and the install continued then completed.
I restarted. Opened SU, and the same loading issues errors came up.
I repeated steps 1, 2 & 3 all wit the same result of no “repair” option pop up coming up.
Essentially, the pop up box with “repair” only showed up once over these tries. the rest of the installs (ran as admin) just installed through like normal.
Let me know if I can try anything else which may help.
Thanks I just replied to Dan if you want to see my most recent steps which still haven’t worked.
In answer to your questions:
My windows username character begins with “J” which doesn’t look like a string character nor is this a diacritic character, nor are there any umlauts attached to it.
Yes, I right clicked the .exe, ran as admin. I didn’t double click the .exe.
As per what I asked Dan, if there is anything else you both know I can do, just let me know.
Your whole Windows user-name must consist of just A-B a-b 0-9 and a few other ASCII punctuations - like _ etc
Otherwise I’ll have to leave it to Dan to resolve…
I checked the bug reports I know about, and those seem to be closed as assumed fixed by some changes in SketchUp 2024.
That you are seeing issues in 2024, with the shipped extensions, suggests some sort of security settings problem. Are you able to set up another Windows user on your machine, and see if that user gets the same problems?
We have a lovely long holiday weekend, longer than normal (Trimble gave all of us Monday off as well). I will bring up the issue when I have a chance to talk to colleagues.
Our I.T person is going to be visiting the office in the next couple days, Ill get them to do the new windows user step, reinstall, do the above again, and come back with the development.
