Load error: Failed to read RBE/RBS File

Technical Problems SketchUp
21

Heya Colin, Dan,

Happy New Year to you both!

My apologies about my late reply. It was quite busy leading up to Xmas! That extra Monday off Colin I bet made all the difference!

So, I un-installed SU from this machine. logged into a new user, installed SU, and the same errors kept coming up.

I have since un-installed SU from the new user and re-installed back onto my user profile.

Let us know anything else you suggest I can do.

Cheers,

Wolf

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22

When you installed SketchUp did you right click on the installer and choose Run as administrator? Or did you just double click on the installer?

23

Hey all, I am having this problem again on a different colleague. So his sketchup was fine couple of days ago and then idk what the IT people did to his desktop because he needed to connect to another server. Now he has these reports anyone could help me with this?

Extension Errors Report
SketchUp: 24.0.594
OS: Windows 11
Ruby: 3.2.2

Extension: [unknown]
Error: Failed to load file (Failed to read RBE/RBS file.)
C:/Users/Herald/AppData/Roaming/SketchUp/SketchUp 2024/SketchUp/Plugins/habitat_site_context.rb:6:in <module:HabitatSiteContext>' C:/Users/Herald/AppData/Roaming/SketchUp/SketchUp 2024/SketchUp/Plugins/habitat_site_context.rb:4:in <top (required)>’

Extension: Dynamic Components (1.8.3)
Error: Failed to load file (Failed to read RBE/RBS file.)
C:/Program Files/SketchUp/SketchUp 2024/Tools/extensions.rb:197:in load' C:/Users/Herald/AppData/Roaming/SketchUp/SketchUp 2024/SketchUp/Plugins/su_dynamiccomponents.rb:54:in register_extension’
C:/Users/Herald/AppData/Roaming/SketchUp/SketchUp 2024/SketchUp/Plugins/su_dynamiccomponents.rb:54:in `<top (required)>’

Extension: Sandbox Tools (2.3.5)
Error: Failed to load file (Failed to read RBE/RBS file.)
C:/Program Files/SketchUp/SketchUp 2024/Tools/extensions.rb:197:in load' C:/Users/Herald/AppData/Roaming/SketchUp/SketchUp 2024/SketchUp/Plugins/su_sandbox.rb:50:in register_extension’
C:/Users/Herald/AppData/Roaming/SketchUp/SketchUp 2024/SketchUp/Plugins/su_sandbox.rb:50:in <module:SandboxTools>' C:/Users/Herald/AppData/Roaming/SketchUp/SketchUp 2024/SketchUp/Plugins/su_sandbox.rb:29:in <top (required)>’

Btw, I have already tried to uninstall, restart and remove any sketchup from his %appdata% then reinstalling the sketchup and there is still this problem.

24

To me it seems that whatever has been done to his computer, some Ruby extensions included in the basic SketchUp install have disappeared. I would try repairing the install: Right-click on the installer, select “Run as administrator”, enter admin password if needed, and select Repair when the dialog appears.

25

Although it should never hurt to run a repair with the installer …

This error message …

Error: Failed to load file (Failed to read RBE/RBS file.)

… does not signal that the file is missing. Instead, this is a read error message. It could be due to Unicode problems or file corruption. Also, the C runtime not being installed correctly might cause nutty errors like this.

When a file is missing we see this message:

#<LoadError: cannot load such file -- non-existant.rb>
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