Sketchup 2018 can't iniciate / error 0x000007b / Win10 Pro


#1

HI,
I have been using version 2016 with no problems, after upgrade to 2017 that doesn’t work, I upgrade to 2018 and none of this versions work.
2018 version show error 0x000007b
My windows is 10 pro.
Video Card is Radeon HD 4870

I dont know what can i do?

Appreciated some help.

tks


#2

A few others have posted the same problem:
https://forums.sketchup.com/search?expanded=true&q=0xc000007b

If I had to guess I’d think that the Microsoft Visual C Runtime library
that SketchUp uses is not present or installed correctly.

Try to repair the install by finding the installer exe (look in Downloads folder), …
right-click it with mouse, and choose “Run as administrator” …
Then choose the “Repair” option.


If a repair or reinstall does not work …
Contact SketchUp Pro Technical Support and open a support ticket:
https://help.sketchup.com/en/contact/technical-support


#3

#4

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