Sketchup 2017 Installs and wont start. NEW HARDWARE

Technical Problems SketchUp
25

Hi Scott-

The computer you’re running on only has GL version 1.4.0 available - SketchUp requires GL version 2 or higher. You may be able to get around the issue by updating your video card drivers, but it’s more likely that you will need a newer video card. If your machine has multiple video cards installed, you’ll need to use the system settings to make sure SketchUp uses the other video card.

Thanks,
Marc

26

Hi Joshua-

I see your newest crash report. Your machine still has the troublesome version of the C++ redistributable installed - mfc140u.dll version 14.0.24210.0.

Here’s a direct link to the download page on Microsoft’s site for the updated C++ redistributable:

You can also find more info by searching the forums for “C++ redistributable”.

Thanks,
Marc

27

points 4./5.

28

Hello Marc,

Thanks for the info. I apologize, I missed that requirement and with everything else I run, I didn’t think I would have any issue with SketchUp.

Thanks again and have a great day!

Scott Hammac

29

Hi Scott-

We did some digging and it appears that Intel doesn’t supply a driver for that card that will supply a new enough version of GL for SketchUp to run. So, you’re almost definitely into “new video card” territory.

Thanks,
Marc

30

You guys are awesome. Thank you for the info. I was planning a new card to convert to dual monitors so now I have another reason.

Thank you again,
Scott

31

rec.: GeForce GTX 1050Ti/1060

no AMD Radeon (flaky OGL support)
no CAD series as nVidia Quadro or AMD FirePro (high pricing, no advantage)

32

Any 10xx series from Nvidia. The Pascal technology in those are amazing. Bottom of the line 1050 and 1060 cards are ok. I would recommend at least 1070 as a current visualization artists upgrade
Radeons are back as great options with the new ryzen tech and pricing on those are very competitive.
Video cards do have a high demand and low availability recently as they are highly used in crypto mining.
If you don’t mind older tech a 9 series Nvidia is extremely SketchUp capable and can be found very inexpensive.

33

SU relies heavily on the CPU (single thread performance), a GTX 1060 is more than enough at least for SU itself… if using a render plug w/ GPU support things do change.

avoid Radeons if you can.

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