SketchUp 2017 won't start

intel
opengl
graphics
driver
hd4000

#1

Hello!
I’ve installe Sketchup Pro 2017 on my Windows8 PC (Graphic card, an Intel HD Graphics 4000, updated to latest version, with OpenGL version 4, i have 4Gb of RAM).
The software won’t start and the install-checkup crashes at the end :frowning:
How can i solve?

Attached the sulog file of install-checkup.

Thanks.

SketchUpLog.sulog (425.0 KB)


#2

Hello. Did you right-click on the installer and choose “Run as Administrator”?


#3

Your Intel graphics driver is VERY OLD !

See new links here:


#4

I’ve been running SketchUp Make 2017 with no issues until today. I blame it on a recent Windows 10 update but in any case, I couldn’t open an existing model or start SketchUp alone, it would die after I selected a template and hit “start using SketchUp”. I finally found this article: Important Update on a few Potential SketchUp 2017 issues on Windows and removing the "Microsoft Visual C++ 2015 Redistributable (x64) and (x32) programs then re-installing SketchUp did the trick.


#5

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